Christina Littrell

Customer Success and Client Experience professional with 25+ years of experience in high-touch customer service, client retention, office operations, and account support across hospitality and small business environments. Currently working remotely supporting customer communications, issue resolution, and office operations. Skilled in managing inbound and outbound client interactions, resolving escalations, improving customer satisfaction, and maintaining long-term client relationships.

Proven ability to thrive in fast-paced environments while delivering consistent, high-quality service. Seeking a fully remote Customer Success, Client Support, or Client Experience role.

Remote Customer Success Specialist / Office Manager at Virginia Beach Florist & The Sunflower Florist (2023-01 – Present)

• Serve as primary remote point of contact for customer inquiries, orders, and service support
• Manage inbound and outbound client communications via phone and email
• Resolve customer issues and service escalations with a focus on retention and satisfaction
• Coordinate orders, scheduling, and workflow across multiple business locations
• Maintain accurate customer records and support daily operational processes
• Provide administrative and office management support in a remote environment
• Strengthen long-term customer relationships through consistent follow-up and communication

Bartender / Client Experience Specialist at Cobalt Grille (2025-06 – Present)

• Deliver high-touch customer experience in a fast-paced fine dining environment
• Build and maintain strong guest relationships through personalized service
• Manage high-volume transactions while ensuring accuracy and efficiency
• Utilize product knowledge (wine, spirits, cocktails) to enhance customer satisfaction and upsell
• Resolve customer concerns quickly and professionally to ensure positive outcomes

Bartender / Client Experience Specialist at Sushi Vice (2024-05 – 2025-05)

• Provided high-level customer service in a fast-paced hospitality environment
• Managed multiple client needs simultaneously while maintaining service quality
• Strengthened upselling, communication, and relationship-building skills
• Maintained accuracy in orders, payments, and customer requests

General Manager / Operations & Client Experience Lead at Flip Flops VB Grill (2012-03 – 2022-05)

• Directed daily operations, staffing, and customer experience strategy
• Managed team performance, scheduling, training, and workflow coordination
• Handled escalated customer issues and ensured successful resolution
• Oversaw vendor relations, inventory, and operational efficiency
• Maintained financial accuracy including cash handling and reporting
• Improved customer satisfaction through service consistency and staff development
• Led high-volume, fast-paced service environment with focus on retention and experience

Call Center Representative / Customer Support Associate at College Alumni Fundraising Center

• Conducted outbound engagement calls and client outreach
• Maintained professional communication and documentation standards
• Supported fundraising and customer engagement goals

College Coursework Completed – 3 Years in General Studies / Business Coursework