Christina Gray Official

Customer Success and Client Experience professional with 8+ years of experience driving customer satisfaction, account growth, consultative sales, and business operations. Proven track record of growing a client base to 300+ customers, increasing revenue through strategic upselling, and building lasting client relationships. Experienced entrepreneur with expertise in customer success, brand strategy, marketing, training, and business development.

Founder & CEO - Christina Runway LLC

(2022-01)

• Grew client base from a handful of weekly clients to 300+ clients through strategic marketing, referrals, and relationship management.
• Manage 100% of business operations, including client onboarding, scheduling, customer support, invoicing, and retention.
• Developed and launched digital products, educational workshops, and coaching programs that created additional revenue streams.
• Built and executed the company's brand strategy, creating website content, social media campaigns, promotional materials, and marketing assets while growing an engaged online audience.

Management Trainee - Enterprise Rent-A-Car

(2023-10 - 2025-10)

• Consistently met required sales KPIs within the first three months and increased upsell performance as product knowledge and sales experience grew.
• Converted approximately 50% of eligible rental customers to vehicle upgrades through consultative sales and personalized recommendations.
• Delivered exceptional customer service while managing reservations, resolving escalated concerns, and maintaining high customer satisfaction scores.
• Trained and mentored new Management Trainees on daily operations, customer service standards, vehicle logistics, and company procedures.
• Assisted branch leadership in monitoring daily sales goals, operational performance, and customer satisfaction metrics.

Community Relations Representative / Assistant Manager - Essex Property Management

(2022-07 - 2023-09)

• Managed resident relations, resolved service requests, and maintained strong customer satisfaction.
• Maintained accurate CRM records and coordinated communication between residents, vendors, and management.
• Assisted with leasing operations, administrative support, and day-to-day property management.
• Trained new employees on company procedures, customer service standards, and office operations.

Call Center Representative - Williams Sonoma

(2021-10 - 2022-01)

• Managed high-volume inbound customer inquiries while providing exceptional service and product recommendations.
• Increased upselling performance by approximately 25% within the first three months by recommending complementary products and seasonal promotions.
• Regularly converted 10–15 customers per day into promotional or bundled purchases through consultative selling techniques.
• Processed customer orders, resolved issues efficiently, and maintained a positive customer experience while meeting sales objectives.

Bachelor of Arts - Theatre - Florida Atlantic University