Systems Administrator, HelpDesk
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Systems Administrator | Help Desk Support Specialist
Concord, CA
Ticketing Systems: Zendesk, Jira
Printer & VoIP Support: HP, Cisco, RingCentral
Computer Imaging & Deployment: Windows/Mac
Software Support: Office 365, Zoom, Google Workspace
Hardware Troubleshooting | VPN | Remote Desktop
EAH Housing – San Rafael, CA | Jul 2022 – Feb 2025
Provided Tier 2/3 support for 500+ users.
Managed Active Directory, user permissions, and group policies.
Deployed and imaged computers; maintained hardware inventory.
Compass / Pacific Union – San Francisco, CA | Jan 2014 – Jul 2022
Managed IT support for multiple real estate offices.
Oversaw user accounts, software updates, and computer deployments
Troubleshot VoIP systems and printers for minimal downtime.
Contributed to IT integration during the Compass merger.
Office Technology Certification – Chabot College | Track & Field Alumni | 2007
10+ years experience as an I.T. professions in Real Estate and non Profit Industry.
Office technology Certification - Chabot College 2007
