Christopher Kidwell
Systems Administrator, HelpDesk
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About
Christopher Kidwell
Systems Administrator | Help Desk Support Specialist
Concord, CA
Professional Summary
Experienced IT professional with expertise in systems administration and help desk support. Proficient in Active Directory, ticketing systems, VoIP and printer troubleshooting, and computer deployment. Strong communication and collaboration skills, delivering efficient technical support for diverse environments.Core Competencies
Active DirectoryTicketing Systems: Zendesk, Jira
Printer & VoIP Support: HP, Cisco, RingCentral
Computer Imaging & Deployment: Windows/Mac
Software Support: Office 365, Zoom, Google Workspace
Hardware Troubleshooting | VPN | Remote Desktop
Professional Experience
Systems AdministratorEAH Housing – San Rafael, CA | Jul 2022 – Feb 2025
Provided Tier 2/3 support for 500+ users.
Managed Active Directory, user permissions, and group policies.
Deployed and imaged computers; maintained hardware inventory.
Resolved tickets through Zendesk
Systems Administrator
Compass / Pacific Union – San Francisco, CA | Jan 2014 – Jul 2022
Managed IT support for multiple real estate offices.
Oversaw user accounts, software updates, and computer deployments
Troubleshot VoIP systems and printers for minimal downtime.
Contributed to IT integration during the Compass merger.
Education & Certifications
Executive Assistant Certification – Institute of Management, Finance and Technology | 2025Office Technology Certification – Chabot College | Track & Field Alumni | 2007
Experience
10+ years experience as an I.T. professions in Real Estate and non Profit Industry.
Education
Office technology Certification - Chabot College 2007
