Christopher Turner

Sales and operations professional with 20+ years of experience in customer relationships, team leadership, logistics, building materials, and business development. Experienced in contractor account management, exterior-product quoting and material takeoffs, operational performance, and developing teams in fast-paced environments. Known for combining hands-on industry knowledge with responsive service, disciplined follow-through, and a results-focused approach.

Outside Sales Representative at ABC Supply Co., Inc. (2023-04 – Present)

• Manage and grow contractor and builder relationships through outside sales, jobsite visits, account follow-up, prospecting, and responsive customer service.
• Prepare roofing, siding, soffit, Hardie, window, and exterior building-material quotes and takeoffs from plans, measurements, and project specifications.
• Recommend complete material packages based on project requirements, manufacturer specifications, installation needs, and customer budgets.
• Coordinate with inside sales, operations, vendors, and delivery teams from quote through fulfillment, resolving shortages, returns, substitutions, and jobsite issues.
• Develop new business through contractor outreach, relationship building, follow-up, and identification of upcoming residential and commercial opportunities.

Operations Manager at UPS (2017-01 – 2023-04)

• Promoted to lead an operation supporting 196 drivers, sorting team members, and supervisors, including 60+ delivery vehicles and a 35,000 sq. ft. facility.
• Developed 25 full- and part-time supervisors through coaching, monthly training, performance management, and team-building activities.
• Managed union employee relations using the UPS agreement with Teamsters Local 480; partnered with HR and union representatives on documentation, hearings, and employee matters.
• Analyzed telematics, route performance, stops per mile, preload productivity, drive time, and other metrics to improve safety, service, productivity, and cost performance.
• Hired, trained, and onboarded team members while reinforcing safety, quality, compliance, and customer-service expectations; also coordinated Dickson operations and previously supported Nashville delivery operations.

On-Road Supervisor at UPS (2011-01 – 2016-12)

• Led 70+ drivers across Nashville and Clarksville, overseeing logistics, safety, service, route performance, and daily operations.
• Analyzed traffic and delivery data to refine routes; trained new team members and conducted accident investigations to strengthen safety and efficiency.

Pre-Loader & Driver at UPS (2005-01 – 2011-12)

• Loaded and organized time-sensitive packages and delivered high-volume Nashville routes while maintaining service, safety, and efficiency standards.

Bachelor of Business Administration in Marketing – Austin Peay State University