Cristobal Castaneda

Business owner and skilled sales professional with 6+ years experience in operations and logistics, customer service, communications, and stakeholder management. Highly adaptable, results-oriented, and bilingual (English and Spanish) leader passionate about creating a positive and long-lasting impact.

Remote Sales & Customer Service Representative at Penske Truck Leasing (2021-09 – 2026-02)

Supported customers including corporations and individuals with reservations, data management, and customer service issues.

• Supported an average of 50 customers per day, corporations and individuals, including booking reservations, data management and clean-up, and serving as the primary point of contact for customers should issues arise.
• Leveraged Spanish language skills to provide specialized support to non-English speaking customers, propelling Penske's mission and increasing reservations.
• Supported Project Manager in contract and billing reviews, including carefully revising contracts and identifying areas of revenue loss and collaborating with the billing department to rectify issues.

Assistant Rental Manager at Penske Truck Leasing (2019-08 – 2021-09)

Promoted to Assistant Rental Manager within 6 months due to exceptional performance as a Management Trainee. Assisted daily branch operations and mentored management trainees.

• Assisted daily branch operations including fleet coordination, staff scheduling, DOT compliance, and logistics.
• Mentored and onboarded 2–3 management trainees at a time, providing guidance on branch operations, customer handling protocols, fleet logistics, and overarching office sales strategy.
• Managed an average of 14+ reservations and walk-in requests per day, prioritizing resolving customer complaints and service issues urgently.

Management trainee at Penske Truck Leasing (2018-02 – 2019-08)

Transitioned to full-time upon graduating, completing an intensive management development program in operations, fleet logistics, and sales.

• Transitioned to full-time upon graduating, completing an intensive management development program in operations, fleet logistics, and sales.
• Rotated through multiple functional areas retaining valuable skills — customer service, fleet coordination, and sales

Co-Founder & Operations Manager at Castaneda Painting (2015-01 – Present)

Co-founder and operations manager overseeing day-to-day operations, finances, and administrative systems.

• Manage day-to-day operations such as client acquisition and communications, cultivating vendor relations, and team scheduling.
• Oversee all company finances including invoice creation, contract development and management of upwards of 100,000 USD yearly, employee payments, and other financial obligations.
• Developed key company administrative systems including a marketing plan, and project and payment tracking.

Bachelor of Arts in Communications – University of Louisville (2018)