Chyna Vinson

Confident and energetic customer service and healthcare professional with a proven record of delivering exceptional patient care, efficient documentation, and outstanding communication. Experienced in fast-paced environments requiring adaptability, organization, and compassion. Seeking a rewarding position where I can leverage my healthcare and customer service expertise to enhance client satisfaction and provider retention.

Data Quality Reviewer at Tapestry Health (2024-06 – Present)

• Review and edit patient charts for accuracy and completeness.
• Update changes in electronic health record (EHR) software.
• Maintain HIPAA compliance while managing confidential patient information.

CNA / Caregiver at Tradition Senior Living Woodway (2022-09 – 2024-06)

• Provided daily living assistance including mobility support, grooming, and hygiene.
• Monitored and recorded vital signs accurately.
• Maintained detailed patient charts and reports.

Medication Technician at Ariel Pointe of Sachse Assisted Living & Memory Care (2021-05 – 2022-07)

• Administered prescribed medications and documented administration.
• Completed daily shift reports and maintained task documentation.
• Ensured residents' physical and emotional needs were met.

Caregiver at Ariel Pointe of Sachse Assisted Living & Memory Care (2021-01 – 2021-05)

• Assisted with bathing, grooming, dressing, and mobility.
• Fostered positive relationships with residents.
• Assisted with housekeeping, meal preparation, and activity engagement.

Customer Service Representative at Molina Healthcare (2019-03 – 2021-01)

• Managed inbound and outbound calls from members and providers.
• Built rapport with customers, addressing concerns with empathy and efficiency.
• Resolved issues in real time or coordinated timely follow-ups.

High School Diploma – Rockwall High School (2020-06)