Claudia Ramirez

Versatile and dependable professional with over 7 years of experience in healthcare support, administration, customer service, education support, and property management. Skilled in communication, scheduling, data entry, office operations, problem-solving, and client relations. Recognized for adaptability, professionalism, attention to detail, and the ability to work efficiently in fast-paced environments. Fluent in English and Spanish with strong interpersonal and organizational skills.

Patient Service Specialist - University of Texas Medical Branch (UTMB)

(2022-01)

• Assist patients with check-in and check-out procedures while ensuring accurate documentation.
• Verify insurance eligibility and maintain patient records.
• Schedule appointments and coordinate follow-up visits.
• Support patients with online portal setup and healthcare resources.
• Maintain HIPAA compliance and confidentiality standards.
• Deliver compassionate customer service to patients and families.

Patient Transportation Escort - MD Anderson Cancer Center

(2022-01 - 2022-12)

• Safely transported patients throughout the facility using approved equipment and safety procedures.
• Assisted patients with mobility needs while maintaining dignity and comfort.
• Built positive relationships with patients and healthcare staff.

Receptionist Clerk - Katy Independent School District (Katy ISD)

(2020-01 - 2022-12)

• Managed multi-line phone systems and front office operations.
• Assisted students, parents, staff, and visitors with customer service support.
• Processed visitor check-ins and prepared visitor badges.
• Completed clerical tasks including filing, scanning, faxing, and email communication.
• Coordinated school communication regarding schedules and events.

Leasing Professional - Greystar Management

(2019-01 - 2020-12)

• Assisted residents and prospective tenants through the leasing process.
• Resolved resident concerns related to maintenance and management.
• Maintained accurate records and property management documentation.
• Supported occupancy and resident retention goals.

Leasing Professional - Southampton Management

(2015-01 - 2016-12)

• Conducted apartment tours, lease renewals, and move-out inspections.
• Assisted with marketing strategies and occupancy goals.
• Prepared reports, market surveys, and resident communications.
• Supported rent collection and resident issue resolution.

Bachelor of Science - Healthcare Navigation - University of Houston-Downtown (UHD) (2026-12)

Minor - Criminal Justice - University of Houston-Downtown (UHD)

Associate Degree - Multidisciplinary Studies - Houston Community College (2022-01 - 2024-01)

High School Diploma - Morton Ranch High School (2009-01 - 2014-01)