Citlalli Gonzalez
Hospitality professional with strong experience in serving, front-of-house operations, and large-scale events
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About
Hospitality professional with strong experience in serving, front-of-house operations, and large-scale events. Proven ability to deliver excellent guest experiences in high-volume and upscale environments. Skilled in customer service, teamwork, and maintaining efficient service flow.
Experience
Guest Services Representative at FIFA World Cup – MetLife Stadium (2026-04 – Present)
- Assist guests in a high-volume stadium environment
- Provide directions, seating support, and event assistance
Server at Italian Chamber of Commerce – Coral Gables Country Club (2026-01 – 2026-05)
- Delivered full-service hospitality at upscale events
- Maintained strong guest experience in fast-paced settings
Hostess at Miami Open – Hard Rock Stadium (2026-03 – 2026-03)
- Managed guest flow and seating at large-scale event
- Provided excellent customer service under pressure
Catering Events Lead at Carlitos Catering (2025-06 – 2025-10)
- Led event setup and service coordination for large-scale functions
- Ensured smooth service flow and guest satisfaction
Marketing & Sales Manager at Sofrito Latino (2025-05 – 2025-06)
- Assisted with promotions and customer engagement
- Supported front-of-house operations
Lead Hostess at Korner 67 Restaurant & Mixology Bar (2023-04 – 2025-05)
- Managed reservations, seating, and guest flow
- Delivered service in a high-volume restaurant and bar
Server at Fat Taco Tequila Bar (2021-11 – 2023-01)
- Provided full-service dining experience
- Maintained customer satisfaction in a fast-paced environment
Education
BBA in Marketing & Finance – St. Thomas University
