Administrative Assistant, Sales & Customer Support at Clínica Neo Pilates Valéria Veppo
- Managed multi-channel customer communications (WhatsApp, Instagram, Phone) with professional phone etiquette, maintaining high response times and customer satisfaction.
- Led customer account management and scheduling workflows, including pre- and post-service client relations and booking calendars.
- Executed administrative tasks, invoicing, billing reconciliation, and precise data entry for financial record tracking.
Customer Service & Sales Representative at Lead Machine
- Delivered responsive customer support, customer account management, and query resolution via chat and phone with a focus on phone etiquette and client retention.
- Utilized CRM software to manage transaction records and data entry with high precision.
- Engaged in sales operations, prospecting, and direct client relationship management.
Sales Associate & Cashier at Vieira Esportes Náuticos
- Provided attentive customer support for quotes and order confirmations, managing office operations via messaging apps and phone.
- Processed sales transactions through data entry, issued invoicing, and handled billing reconciliation and daily cash flow.
- Executed cross-selling strategies and maintained organized customer-facing workflows.
Social Media Manager at Patrulha Ilha do Arvoredo (2024-01 – Present)
- Developed and executed strategic social media content plans (Instagram Reels, Stories, Posts), driving public engagement.
- Created high-quality graphics and video edits using Canva, CapCut, and Adobe Photoshop.
- Managed direct messages, inquiries, and prospective member onboarding.
