Clara Vitoreti
Virtual Assistant, Customer Support Specialist, Social Media Coordinator
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About
Motivated and detail-oriented professional seeking remote entry-level roles such as Virtual Assistant, Customer Support Specialist, or Social Media Coordinator. Highly skilled in client communication, administrative support, content creation, and workflow management, dedicated to delivering high-quality results for international teams.
Experience
Administrative Assistant, Sales & Customer Support at Clínica Neo Pilates Valéria Veppo
- Managed multi-channel customer communications (WhatsApp, Instagram, Phone) with professional phone etiquette, maintaining high response times and customer satisfaction.
- Led customer account management and scheduling workflows, including pre- and post-service client relations and booking calendars.
- Executed administrative tasks, invoicing, billing reconciliation, and precise data entry for financial record tracking.
Customer Service & Sales Representative at Lead Machine
- Delivered responsive customer support, customer account management, and query resolution via chat and phone with a focus on phone etiquette and client retention.
- Utilized CRM software to manage transaction records and data entry with high precision.
- Engaged in sales operations, prospecting, and direct client relationship management.
Sales Associate & Cashier at Vieira Esportes Náuticos
- Provided attentive customer support for quotes and order confirmations, managing office operations via messaging apps and phone.
- Processed sales transactions through data entry, issued invoicing, and handled billing reconciliation and daily cash flow.
- Executed cross-selling strategies and maintained organized customer-facing workflows.
Social Media Manager at Patrulha Ilha do Arvoredo (2024-01 – Present)
- Developed and executed strategic social media content plans (Instagram Reels, Stories, Posts), driving public engagement.
- Created high-quality graphics and video edits using Canva, CapCut, and Adobe Photoshop.
- Managed direct messages, inquiries, and prospective member onboarding.
Education
High School Diploma – Escola Anglo Itapema (2026-12)
