Colleen Cameron

I'm a motivated and dedicated professional with hands-on experience in customer service, retail operations, and team leadership. Passionate about expanding my horizons and growing into new challenges within retail management or front desk operations. Known for reliability, a strong work ethic, and the ability to excel when given direction and clear goals. Committed to providing excellent service, supporting team success, and maintaining a positive, professional atmosphere.

Customer Experience Manager - Michaels - Saugus + Stoneham, MA

(2022-08)

• Oversee daily store operations with a focus on exceptional customer experiences and smooth workflow.
• Train, coach, and motivate team members to reach performance goals and uphold store standards.
• Resolve customer inquiries and concerns promptly and professionally to maintain brand reputation.
• Support inventory management, merchandising, and promotional setups.
• Collaborate with store leadership to identify process improvements and boost efficiency.

Cheerleading Coach (U14 Team) - Saugus Youth Cheer - Saugus, MA

(2022-08)

• Lead and mentor a youth cheer team, promoting teamwork, confidence, and discipline.
• Design and teach routines, choreography, and conditioning plans tailored to team abilities.
• Communicate effectively with parents, students, and staff to ensure a safe and supportive environment.
• Foster personal growth, teamwork, and leadership among team members.

Replenishment Associate - Michaels - Saugus, MA

(2022-01)

• Fulfill online orders and maintain optimal stock levels throughout the store.
• Unload shipments, restock shelves, and ensure accurate inventory placement.
• Provide excellent customer service, assisting guests in finding products and completing purchases.
• Maintain a clean, organized, and visually appealing store layout.

Cashier - Demoulas Market Basket - Reading, MA

(2019-01 - 2020-03)

• Operated POS systems, processed transactions, and managed cash with accuracy and efficiency.
• Delivered friendly and attentive customer service in a fast-paced environment.
• Assisted with bagging, stocking, and maintaining store cleanliness.
• Developed time management, teamwork, and multitasking skills while balancing school commitments.

High School Diploma - Saugus High School (2016-08 - 2020-05)