Shannon White

Versatile customer service and team-training professional with experience in fast-paced retail, food service, entertainment, and convenience environments. Skilled in employee training, customer relations, cash handling, POS systems, inventory, safety procedures, and team collaboration. Known for flexibility, reliability, and creating positive customer and team experiences.

Crew Trainer at Harris Teeter (2024-09 – Present)

• Train new crew members on operational procedures, customer service standards, and daily expectations.
• Teach correct procedures across all areas of operations and maintain knowledge of position requirements.
• Lead by example by providing high-quality, efficient service and supporting a positive team environment.
• Evaluate employee progress and provide constructive feedback to support continuous development.

Crew Member at Chipotle (2024-03 – 2024-08)

• Provided exceptional customer service in a fast-paced environment while maintaining positive dining experiences.
• Prepared food according to established recipes, quality standards, and food-safety guidelines.
• Operated kitchen equipment safely and followed sanitation procedures to maintain a clean workspace.
• Restocked ingredients and supplies, monitored inventory, and helped minimize waste and shortages.
• Supported serving, cleaning, and stocking duties while maintaining high service standards.

Customer Service Cashier at Red Cinemas (2022-06 – 2023-11)

• Assisted customers with ticket purchases and concessions while ensuring accurate, efficient transactions.
• Maintained cleanliness and organization of the theater environment to enhance guest experience.
• Collaborated with team members to manage customer flow and crowd control during peak hours.
• Resolved customer questions and concerns promptly to promote satisfaction and loyalty.

Stocking Crew Member at Walmart (2021-11 – 2022-06)

• Replenished sales-floor inventory and collaborated with team members to maintain product availability.
• Inspected merchandise for defects and reported damaged items to supervisors.
• Scanned, recorded, and verified incoming inventory during regular shipments.
• Safely used pallet jacks and forklifts to transport merchandise and followed workplace safety procedures.

Trainer at Circle K Gas Station (2021-02 – 2022-03)

• Developed and delivered training on customer service, operational procedures, and workplace safety.
• Processed customer transactions efficiently using point-of-sale systems.
• Assisted with stocking merchandise according to store layout and inventory needs.
• Supported receiving processes for new shipments and verified accuracy of delivered goods.

High School Diploma – Dudley High School (2018-06)