Assistant Store Manager - Dick's Sporting Goods, Inc.
(2021-03 - 2026-07)
- Delivered exceptional customer service in a high-volume retail environment while resolving customer concerns quickly and professionally.
- Trained and mentored associates on customer service, product knowledge, and sales techniques to create a consistent customer experience.
- Implemented visual merchandising strategies to enhance product presentation and support sales growth.
- Used sales trends and customer feedback to optimize merchandising, inventory, and product availability.
- Built lasting customer relationships by providing personalized recommendations based on individual customer needs.
- Supported daily store operations, inventory management, and online order fulfillment while maintaining company standards.
- Contributed to achieving store goals by focusing on customer satisfaction, sales performance, and key performance metrics.
Sales Lead / Key Holder - Dick's Sporting Goods, Inc.
(2015-11 - 2021-03)
- Delivered outstanding customer service and product recommendations to drive sales and customer loyalty.
- Assisted with inventory management, merchandising, and daily store operations.
- Served as Manager on Duty, ensuring smooth daily operations and excellent customer experiences.
- Trained and mentored new associates in customer service, sales techniques, and product knowledge.
- Maintained inventory accuracy while minimizing shrinkage, while supporting store profitability.
Customer Service & Sales - Dillards, JcPenney, Naked Furniture
(2015-11)
- Delivered exceptional customer service across multiple retail and service industries.
- Consistently met or exceeded sales goals while building strong customer relationships.
- Recognized for professionalism, reliability, and a customer-first approach.
