Corry Bailey

Customer Service professional with 10+ years in high-volume call centers

Talent

Statesville, NCMember since June 29, 2026

SalesforceConfluenceSlackWindows 10 OS (64-bit)Multi-Monitor / Dual-Screen SystemsData Entry & Database ManagementHigh-Volume Inbound Call ManagementCustomer Account Management & SupportData Entry & CRM DocumentationEscalation Handling & Problem ResolutionProfessional Telephone Communication & Active ListeningConfidential Information HandlingAdaptability & Retention of Complex InformationProfessional Phone Etiquette & Active ListeningEmpathy & Customer-Focused CommunicationEscalation Management & Problem SolvingAttention to Detail & Accuracy in DocumentationTime Management & MultitaskingTeam Collaboration & Process Improvement

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SalesforceConfluenceSlackWindows 10 OS (64-bit)Multi-Monitor / Dual-Screen Systems

About

Customer Service professional with 10+ years in high-volume call centers, skilled in inbound call handling, account management, and resolving sensitive client inquiries. Proficient in data entry, multi-monitor systems, CRM software, and remote work technology. Experienced in escalation handling and delivering accurate, professional customer resolutions.

Experience

Customer Service Representative II - Town Hall - Mooresville, NC

(2025-06)

Handled 80+ inbound calls daily regarding municipal accounts, billing, and service setup/termination.
Accurately entered and updated customer account information while maintaining strict confidentiality.
Assisted customers in navigating account inquiries and resolving service-related concerns.
Escalated complex issues following protocol to ensure timely and accurate resolution.

Customer Service Representative - Auction Edge - Statesville, NC

(2018-04 - 2025-02)

Remote

Managed high-volume inbound calls and emails, resolving technical issues and support tickets across multiple platforms.
Documented all customer interactions and account changes in CRM systems with accuracy and attention to detail.
Created and improved internal knowledge base and standard procedures for technical support team.
Proactively updated customers on ticket status, resolutions, and available resources.
Provided escalation handling and empathetic guidance for sensitive customer issues.

Customer Service Representative - Convergys - Hickory, NC

(2017-09 - 2018-03)

Recorded and resolved customer service inquiries and complaints regarding accounts and billing.
Guided customers professionally through problem resolution, escalating issues when necessary.

Administrative Assistant - FXI/CDS - Statesville, NC

(2014-11 - 2015-05)

Managed databases and electronic filing systems with accuracy.
Assisted customers and staff via phone and email with inquiries and information requests.

Customer Care Cashier / Sales Associate - KFC / Sears Portrait Studio - NC

(2011 - 2013)

Delivered high-quality customer service, processed payments, and resolved complaints efficiently.
Maintained organized operational workflows and guided customers through processes.