Courtney Reilly

Proven leader with 15+ years’ experience optimizing global supply chain networks to support multi-million-dollar manufacturing and retail programs. Skilled at building and sustaining long-term international and domestic vendor partnerships, driving operational efficiency, and ensuring seamless movement of goods from production to customer delivery. Adept at aligning supply chain strategy with corporate growth goals while managing P&L responsibility and scaling global operations.

Sparks

Vice President, Retail Operations

• Lead global supply chain operations for a $30M+ portfolio, overseeing procurement, production planning, logistics, installation, as well as domestic US and Shanghai-based manufacturing.
• Manage a network of domestic and international vendors and co-manufacturers, negotiate contracts and build long-term relationships that drive quality, reliability, and cost efficiency.
• Own full P&L responsibility; oversee budgets, financial forecasting, and profitability across all active programs.
• Guide project delivery from pitch through installation, ensuring seamless execution, risk mitigation, and client satisfaction.
• Build and lead high-performing teams across multiple departments; foster a culture of accountability, transparency, and continuous improvement.
• Travel to China 3-5x/year to conduct factory audits, quality control, and supplier development, strengthening global resourcing strategy.
• Align daily execution with strategic company goals; serve as a key liaison to the C-suite for planning, reporting, and performance initiatives.

Director of Operations

• Integrated Client Services with Production and Logistics, creating a unified supply chain framework that improved forecasting accuracy and delivery consistency. 
• Developed and implemented standard processes across departments to improve efficiency and ensure a unified client experience.
• Mentored team leads and emerging managers, guiding performance, career growth, and process ownership.

Director, Import Production & Detailing

• Directed global import operations, strengthening coordination between engineering, production, and quality teams to enhance supplier reliability. 
• Lead expansion in manufacturing to Mexico and EMEA to support overall growth and supplier resources.
• Expanded oversight to include the Detailing team; introduced systems to balance workloads and improve workflow accuracy.

Senior Import Project Manager

• Led end-to-end import operations for 15+ high-profile clients with hundreds of active projects annually.
• Oversaw timelines, budgets, and vendor relationships, improved process consistency and delivery standards.
• Refined documentation and production tracking systems to streamline communication and accountability.

Project Manager

• Launched and managed $5M/year retail fixture rollout for a luxury brand across major U.S. department stores.
• Managed all aspects of project execution: engineering, procurement, order entry, warehousing, installation, and invoicing.

Medallion Retail

Senior Project Manager

• Directed end-to-end delivery of in-store promotions, online advertising, and signage for a Fortune 500 retailer across 50–75 concurrent projects.
• Managed cross-functional communication between design, production, and logistics teams.
• Supervised a team of four while improving process documentation and budgeting practices.

Director, Inventory, Fulfillment & Shipping

• Oversaw warehouse relocation and implemented international production and shipping operations, including supplier travel to China.
• Led a five-person team managing fulfillment for up to 1,500 stores and multiple rollouts per month.
• Designed reporting systems and solved complex logistical challenges to drive efficiency and scalability.

BA, English, University of Vermont