Courtney Vence

Customer-focused professional with experience in retail, food service, and hospital operations. Skilled in communicating with diverse customers and care teams, resolving concerns professionally, following safety procedures, and staying composed in fast-paced environments. Dependable team member with strong attention to detail, problem-solving skills, and a commitment to providing quality service.

Centralized Monitor Technician - Barnes-Jewish Hospital (BJC Commons)

(2025-09)

• Monitor cardiac rhythms for multiple patients in a fast-paced hospital environment and promptly report significant changes to nursing staff.
• Communicate critical information clearly and accurately while following established safety procedures and protecting patient confidentiality.
• Collaborate with clinical staff and maintain focused attention during time-sensitive situations.

Patient Care Technician - DaVita Kidney Care - Florissant, MO

(2024-01 - 2025-09)

• Supported patients with compassionate communication and comfort measures while helping maintain a safe care environment.
• Followed infection-control procedures, documented patient information accurately, and responded to urgent situations according to protocol.

Sales Associate - The Home Depot - Florissant, MO

(2023-08 - 2023-12)

• Assist customers in person and by phone, answer questions, and help identify solutions to their needs.
• Address customer concerns professionally and de-escalate difficult interactions to support a positive experience.
• Process transactions accurately while balancing service, efficiency, and attention to detail.

Team Member / Cashier - Chick-fil-A - Florissant, MO

(2021-03 - 2023-09)

• Delivered friendly, efficient service in a high-volume environment and communicated with customers to meet their needs.
• Worked collaboratively with team members while maintaining a professional, positive attitude during busy shifts.

High School Diploma - McCluer North High School (2023-06)