Crystal Ortiz

Detail-oriented, dependable and professional with experience in accounts payable, customer service, technical support, and data entry. Skilled in processing invoices, managing order entry, responding to customer and vendor inquiries, and working across multiple systems including Lawson, Oracle, NetSuite, Microsoft Dynamics GP, SAP, and Excel. Known for strong communication, accuracy, and the ability to manage high-volume tasks in fast-paced environments.

Accounts Payable Specialist at AAR CORP (2024-11 – Present)

• Manage incoming physical mail and digital invoice queues.
• Allocate invoices to the correct departments for processing.
• Process invoices accurately and efficiently in the Lawson application.
• Work with invoice management systems including Perspective and Infor.
• Maintain daily staffing metrics documents and organize related paperwork.
• Prepare and mail special request and critical checks for weekly payment release
• process taxed invoices

Technical Support Specialist at Baxter Healthcare Systems (Contract through Chipton-Ross Inc.) (2024-04 – 2024-11)

• Process repair and replacement requests using Oracle GSP, Boost, and Salesforce.
• Respond to daily email requests with strong attention to detail.
• Handle requests that require different workflows and process steps.
• Participate in weekly meetings to review updates and resolve ongoing issues.
• Support side projects as needed to assist team operations.

Customer Service Representative / Account Manager at LakeView Appliance Distributing (2021-04 – 2024-04)

• Enter customer orders received by email, fax, and SPS Commerce.
• Process orders using Microsoft Dynamics GP.
• Respond to customer questions by phone and email in a timely manner.
• Manage invoicing, billing, and filing while balancing multiple daily tasks.
• Coordinate with freight companies regarding shipment timing and costs.
• Created training documents to help new employees learn internal systems.

Customer Service Representative at Jacuzzi Bath Wraps (2020-12 – 2021-04)

• Entered customer orders received by email and processed them in NetSuite Oracle.
• Answered customer inquiries by phone and email.
• Supported production with order questions, ticket reprints, and dimension verification.
• Coordinated with freight carriers on shipment availability and delivery needs.
• Developed training materials for new employees.

Call Center Representative at Dovenmuehle Mortgage (2020-05 – 2020-12)

• Handled inbound calls from homeowners and third parties regarding loan questions.
• Responded to Outlook emails and internal communications daily.
• Accepted payments over the phone and assisted with account-related concerns.
• Managed difficult calls professionally and efficiently.

Call Center Representative at Paramount Staffing (2020-01 – 2020-05)

• Tracked and entered candidate information into the Avionte database.
• Managed inbound and outbound calls related to warehouse job opportunities.
• Scheduled recruiting appointments based on candidate location.
• Maintained accurate records with strong attention to detail.

Customer Service Representative at CVS Specialty (2017-01 – 2019-12)

• Enrolled individuals and created accounts using strong data entry skills.
• Used medical terminology knowledge to route calls to the correct departments.
• Entered and updated patient demographic information in multiple systems.
• Verified prior authorizations within required timeframes for clients with serious health conditions.
• Worked with Microsoft Word, Excel, and AS400-based systems.

High School Diploma / GED – Prospect High School