D Rose
Dynamic restaurant operations leader with 10+ years of experience in high-volume food service
Hire their services
Request a quote with no obligation
About
Dynamic restaurant operations leader with 10+ years of experience in high-volume food service. Proven ability to lead teams, optimize operations, improve guest satisfaction, and drive sales growth. Serv-safe certified and pursuing Business Management (HR). Seeking a General Manager or Assistant Manager role to deliver operational excellence and team success.
Experience
Shift Leader / Team Member at KFC (2021-01 – Present)
- Lead 6–12 team members per shift, serving 250+ customers daily
- Train and mentor 20+ staff, reducing turnover by 15%
- Resolve customer complaints on first contact, maintaining 95%+ positive feedback
- Ensure 100% compliance with food safety and brand standards
- Manage cash drawers $3K–$6K per shift with zero discrepancies
- Support scheduling, labor optimization, and daily operations
Assistant Manager at Denny's (2015-01 – 2017-12)
- Supervised daily operations for 200–300 guests per shift
- Managed 10–15 staff, improving service speed and team engagement
- Handled guest escalations, maintaining 90%+ first-contact resolution
- Controlled labor scheduling and payroll, reducing overtime by 10%
- Oversaw inventory, minimizing waste and improving cost control
- Partnered with GM to meet sales targets and drive revenue growth
Production Associate at Honda (2019-01 – 2020-12)
- Maintained quality standards on fast-paced production line
- Followed strict safety protocols with zero incidents
- Exceeded daily productivity quotas by 10–15%
Crew Team Member at McDonald's (2018-01 – 2019-12)
- Served 100+ customers per shift while maintaining speed and accuracy
- Processed POS transactions flawlessly; upheld sanitation standards
Crew Team Member at Hardee's (2017-01 – 2018-12)
- Supported high-volume operations, maintaining service and cleanliness
Server at Denny's (2012-01 – 2015-12)
- Managed 6–8 tables simultaneously, delivering high guest satisfaction
- Assisted in training new servers and improving operational efficiency
Education
Business Management in HR Focus – Alamance Community College
High School Diploma – Eastern Alamance High School
