Dahian Osorio

Detail-oriented customer service and operations professional with experience supporting customers, processing sensitive information, maintaining accurate records, and resolving issues in high-volume environments. Strong background in financial services support, HR operations, payroll, and benefits administration. Known for accuracy, confidentiality, professionalism, and the ability to manage multiple priorities while delivering excellent customer service. Bilingual in English and Spanish.

HR Assistant - TOWN OF CARY - Cary, NC

(2026-08)

Part-Time

• Provide professional customer service to employees, visitors, and internal departments.
• Process and enter personnel transactions with a high level of accuracy and attention to detail.
• Review information and documentation for completeness and accuracy before processing.
• Maintain confidential employee information and records in accordance with established procedures.
• Manage multiple administrative priorities while meeting deadlines and maintaining accuracy.
• Use HRIS and Microsoft Office systems to process information and generate reports.

Bilingual Client Service Associate - Staffing Alternatives - Phillipsburg, NJ

(2026-03 - 2026-07)

• Support high-volume onboarding and workforce coordination in fast-paced operational environments.
• Manage employee onboarding documentation, verification, and HR system data entry.
• Assist employees with onboarding requirements and provide support throughout the hiring process.
• Maintain accurate employee records and ensure compliance with documentation standards.
• Process background checks, E-Verify, and employment verification tasks.
• Support attendance tracking and reporting activities as needed.

Customer Experience Agent – Tax Season - PATHWARD - Remote

(2026 - 2026)

• Assisted customers with tax-related and account inquiries in a high-volume customer service environment.
• Handled sensitive customer and financial information with confidentiality and professionalism.
• Researched customer issues, provided accurate information, and resolved concerns efficiently.
• Documented customer interactions and maintained accurate records.
• Followed established procedures and compliance requirements while managing multiple customer needs.
• Provided service in a fast-paced environment while maintaining quality and accuracy.

HR Generalist - MINOVA Canada

(2024 - 2025)

• Served as a primary point of contact for employees, providing professional and responsive customer service.
• Processed payroll for 150+ employees using ADP, requiring accuracy and careful verification of sensitive information.
• Maintained confidential employee records and HR data.
• Supported recruitment, onboarding, employee documentation, and HR administration.
• Resolved employee inquiries and administrative issues while following established policies and procedures.

HR & Benefits Administrator - DANA - Canada

(2020 - 2023)

• Administered benefits information and supported approximately 1,500 retirees.
• Responded to employee and retiree inquiries and assisted with resolving benefits-related issues.
• Processed and reconciled payroll information, identifying and correcting discrepancies.
• Maintained highly confidential employee and benefits records.
• Used ADP Workforce and other systems to maintain accurate data and process transactions.
• Worked with multiple priorities while maintaining accuracy and service standards.

Graduate Certificate - Human Resources Management - Mohawk College

Bachelor's Degree - Business Administration