Daimen McNeal

I’m someone who believes growth is built day by day through discipline, consistency, and the willingness to keep learning even when the path forward isn’t fully clear yet. My journey has been shaped by experiences in technology, operations, leadership, and service, and each step has pushed me to become more dependable, adaptable, and driven toward long-term success.

IT Support Student Analyst/Technician (Team Shift Lead) at UNC Greensboro - Information Technology Services (2024-09 – Present)

• Led daily service desk operations during assigned shifts, serving as the primary escalation point for unresolved technical issues and service interruptions.
• Coordinated task assignments and workflow among technicians to maintain response times and service quality in a high-traffic campus IT environment.
• Trained and mentored new technicians on troubleshooting procedures, ticket documentation standards, and customer service practices.
• Resolved front-line IT issues for students, faculty, and staff across a large university population, diagnosing and resolving dozens of hardware, software, and account-related issues weekly in a fast-paced service desk environment.
• Configured and supported Windows, macOS, and Linux devices, troubleshooting recurring software and access issues while documenting resolution steps to improve service consistency and reduce repeat tickets.
• Utilized Service Operations Workspace and Microsoft Excel to track tickets, document trends, and support reporting, contributing to more organized service operations and knowledge sharing across the team.

Property Management & Construction Intern at Acts Retirement-Life Communities (2025-06 – 2025-08)

• Collaborated directly with the Corporate Director of Construction Services, supporting real estate development and property management initiatives across multiple senior living communities in North and South Carolina.
• Managed documentation and supported budget tracking, scheduling, and quality assurance efforts for ongoing construction initiatives.
• Coordinated interdepartmental communication between construction, design, and administrative teams to ensure accurate project updates, documentation flow, and stakeholder alignment.
• Contributed to business development and operational planning through involvement in RFP signage review, digital capture system initiatives, and Excel-based tracking, strengthening reporting and presentation workflows.

Program Coordinator Assistant Intern at The Arts Empowerment Project (TAEP) (2024-06 – 2024-08)

• Assisted the Program Coordinator with data entry, evaluations, and administrative operations, supporting the execution of community-based programs serving children and teens.
• Facilitated program logistics by managing participant check-in, materials preparation, and post-event evaluations, helping ensure organized delivery and positive participant experiences.

Bachelor of Science in Information Systems & Supply Chain Management and Business Administration (Management) – UNC Greensboro (2026-05)