Dan P

Targeting a Full-Time Professional Alignment utilizing extensive coordination, operational management, and administrative support expertise.

Project & Operations Coordinator / Support Specialist - AT&T - Miami, FL (Remote)

(2022-01)

Business Administration

• Managed nationwide key account portfolios, utilizing Salesforce CRM to maintain records, track client milestones, and audit complex billing structures.
• Piloted new service initiatives, tracking system milestones, managing documentation via Adobe Acrobat, and delivering high-impact Customer Support to resolve escalated operational issues.
• Authored technical onboarding frameworks and training materials to optimize departmental efficiency and standardize communication across teams.
• Applied strategic data tracking and advanced Problem Solving methodologies to resolve account bottlenecks and improve overall workflow efficiency.

Business Account Coordinator / Administrative Representative - SBC Global - Brookfield, WI

(2001-01 - 2022-12)

Administrative Operations

• Served as primary point of contact for nationwide enterprise business accounts, ensuring contract compliance, user retention, and comprehensive Customer Support.
• Coordinated complex support Logistics, organized high-volume market documentation, and managed administrative client workflows using custom database tracking pipelines.
• Utilized Salesforce to track critical performance metrics, streamline client onboarding, and proactively manage retention lines.

Senior Inside Sales Agent - Journal Sentinel - Waukesha, WI

(1992-01 - 2001-12)

Sales & Administration

• Promoted within first year to support regional Outside Sales for Wisconsin's largest news publication, streamlining administrative client scheduling.
• Developed detailed monthly sales reports tracking metrics, territories, quotas, and marketing initiatives to optimize division output.
• Facilitated clear communication with management to implement innovative administrative methods for market expansion and proactive Problem Solving.

Business Administration - UW Milwaukee