Project & Operations Coordinator / Support Specialist - AT&T - Miami, FL (Remote)
(2022-01)
Business Administration
- Managed nationwide key account portfolios, utilizing Salesforce CRM to maintain records, track client milestones, and audit complex billing structures.
- Piloted new service initiatives, tracking system milestones, managing documentation via Adobe Acrobat, and delivering high-impact Customer Support to resolve escalated operational issues.
- Authored technical onboarding frameworks and training materials to optimize departmental efficiency and standardize communication across teams.
- Applied strategic data tracking and advanced Problem Solving methodologies to resolve account bottlenecks and improve overall workflow efficiency.
Business Account Coordinator / Administrative Representative - SBC Global - Brookfield, WI
(2001-01 - 2022-12)
Administrative Operations
- Served as primary point of contact for nationwide enterprise business accounts, ensuring contract compliance, user retention, and comprehensive Customer Support.
- Coordinated complex support Logistics, organized high-volume market documentation, and managed administrative client workflows using custom database tracking pipelines.
- Utilized Salesforce to track critical performance metrics, streamline client onboarding, and proactively manage retention lines.
Senior Inside Sales Agent - Journal Sentinel - Waukesha, WI
(1992-01 - 2001-12)
Sales & Administration
- Promoted within first year to support regional Outside Sales for Wisconsin's largest news publication, streamlining administrative client scheduling.
- Developed detailed monthly sales reports tracking metrics, territories, quotas, and marketing initiatives to optimize division output.
- Facilitated clear communication with management to implement innovative administrative methods for market expansion and proactive Problem Solving.
