Daniel Danehy-Oakes

Training professional with 15+ years’ experience in design, development, and delivery of professional and technical training at a variety of technology companies. Proven track record of trainee success and satisfaction, for audiences ranging from salespeople to software developers and end users to business analysts, using every major training medium. Experienced peer team leader.

Guidewire Software, San Mateo, CA

November 2009-November 2023

• Designed and created new instructor-led training and eLearning modules for Guidewire’s DataHub, InfoCenter, Data Masking, Process Monitoring, Embedded Analytics, and Analytics Manager.
• Enabled Guidewire developers by revising and updating existing training on configuring and upgrading Guidewire InsuranceSuite and related products.
• Committee member for ABLEGuide, Guidewire’s ERG for disabilities physical and mental.
• Ensured that materials were accessible (WCAG2 Level A compliant)

September 2006-January 2009

• Created courses for Informatica's data integration software.
• Coached junior developers in structured training methodology.
• Taught train-the-trainer and customer learning sessions.

April 2000 – June 2005

• Designed and developed training for Siebel CallCenter and Siebel Marketing, and led successful pilot teaches.
• Created, implemented, delivered, and evaluated large and small training programs.
• Achieved customer satisfaction scores which regularly exceeded 4.2 on a five-point scale.

Computer Science major at University of California, Berkeley, and California State University, Hayward