Daniel Keating
IT Helpdesk Analyst
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About
Dedicated IT professional seeking a Help Desk, IT Technician, or Systems Administrator role to apply experience in technical support, troubleshooting, network administration, hardware/software support, and user assistance to deliver reliable IT solutions. Experienced IT professional skilled in systems administration, network support, server operations, and troubleshooting. Experienced with Windows/Linux environments, infrastructure management, cybersecurity, hardware/software support, and delivering reliable technology solutions.
Experience
IT Helpdesk Analyst - Condley & Co LLP - Abilene, TX
(2020-03 - 2026-07)
- Provided desktop and remote technical support for 85 employees.
- Installed, configured, and troubleshot Windows 10/11, Microsoft 365, Adobe Acrobat, CCH Access, PakEnergy, and other business applications.
- Diagnosed and resolved hardware, software, printer, and connectivity issues to minimize downtime.
- Configured new workstations, installed software, and performed system upgrades.
- Collaborated with the contracted network and server support team to resolve escalated technical issues.
Field Support Analyst - Wilks Brothers LLC - Cisco, TX
(2019-05 - 2019-12)
- Provided hands-on support for service requests that were received by the service desk and completed other projects as needed.
Service Desk Analyst - Wilks Brothers LLC - Cisco, TX
(2017-11 - 2019-05)
- Provided Tier 1 technical support for multiple Wilks Brothers companies, resolving hardware, software, and Microsoft Windows/Office 365 issues.
- Logged, tracked, and resolved incidents and service requests while maintaining high customer satisfaction and performing follow-up communications.
- Created and maintained Active Directory and Microsoft 365 user accounts, including onboarding and account administration.
- Imaged, configured, and deployed Windows laptops and desktops for new and existing employees.
- Maintained IT asset inventory, managed Xerox multifunction printers, and ensured availability of equipment and supplies.
- Created knowledge base documentation, supported IT service management processes, and participated in IT projects.
IT Administrator - Arrow Ford - Abilene, TX
(2012-05 - 2017-10)
- Managed and maintained IT systems, servers, and network infrastructure.
- Administered electronic data processing and information systems installed, configured, and troubleshot hardware, software and network issues.
- Monitored system performance and implemented security and backup solutions.
- Provided technical support and coordinated system upgrades and IT projects.
IT Technician - Breckenridge ISD - Breckenridge, TX
(2006-01 - 2012-05)
- Provided desktop, software, and network support across multiple campuses.
- Installed, configured, and maintained computers, operating systems, and applications.
- resolved user issues including account setup, password resets, and connectivity problems.
- Deployed and maintained classroom computers, labs, and network equipment.
- Troubleshot cabling, TCP/IP, wireless, and hardware issues.
Education
Bachelor's Degree - Computer Science / Criminal Justice - Tarleton State University
Associate’s degree - Computer Science - Cisco Junior College
