Daniela Flórez

Administrative and front office professional with 4+ years of experience supporting scheduling, client communication, office operations, onboarding, and workflow coordination in healthcare, wellness, and retail environments. Experienced in training new staff, managing schedules, supporting inventory processes, and handling high-volume client interactions in fast-paced settings. Strong organizational and interpersonal skills with a background in psychology and bilingual communication in English and Spanish.

Guest Services Manager - Spa Sydell - Kennesaw

(2025-03)

• Coordinate scheduling, client communication, payment processing, and daily front office operations in a fast-paced medical spa environment
• Train and support new front desk staff on scheduling systems, workflows, and customer service procedures
• Manage trainee scheduling, onboarding support, inventory coordination, and operational workflow tasks
• Support providers and staff by troubleshooting scheduling, client service, and front office workflow issues in a high-volume environment

Assistant Manager - Buff City Soap

(2024-03 - 2025-02)

• Assisted with employee onboarding, training, and scheduling
• Maintained staff schedules and supported daily operations
• Handled escalated customer and employee issues
• Supported leadership with administrative and operational tasks

Bachelor of Science - Psychology - Kennesaw State University (2025-12)