Front Office Manager at Hilton - Conrad Washington DC (2025-08 – Present)
Oversee daily front office operations for a 360-room luxury property, balancing service quality, operational efficiency, and client satisfaction.
- Oversee daily front office operations for a 360-room luxury property, balancing service quality, operational efficiency, and client satisfaction.
- Handle complex guest concerns and service recoveries with discretion, protecting brand reputation and strengthening guest loyalty.
- Lead a team of guest service agents, concierge staff, and bell team members, fostering a culture of purposeful service.
- Earned 100% score in Forbes Travel Guide arrival audit, demonstrating proficient execution of luxury service standards and contributing to the property's status.
- Lead the Front Office upselling initiative, fostering high team engagement and delivering over $400,000 in incremental revenue in 2025—a 106.86% year-over-year increase.
Assistant Front Office Manager at Hilton - Conrad Washington DC (2025-05 – 2025-08)
Assistant Front Office Manager role at luxury property.
Rooms Management Trainee, Management Development Program (MDP) at Hilton - Conrad Washington DC (2024-08 – 2025-05)
Completed an intensive, cross-functional luxury hospitality training program, gaining exposure to front office, guest relations, and housekeeping operations.
- Completed an intensive, cross-functional luxury hospitality training program, gaining exposure to front office, guest relations, and housekeeping operations.
- Revitalized the Front Office upselling initiative by developing targeted team trainings, providing strategic resources, and introducing creative monthly challenges to drive motivation. Efforts resulted in a 140.5% increase in upsell revenue since implementation.
- Supported Housekeeping Department operations, executing supervisory and management duties through audits and team member coaching to maintain a consistent cleanliness score of 92%+ in alignment with Conrad and Forbes standards.
- Served as Manager on Duty for Front Office, Housekeeping, and Guest Relations, ensuring seamless guest experiences and operational efficiency.
Human Resources Intern at Waldorf Astoria Jerusalem (2023-06 – 2023-08)
Executed the Summer 2023 'Catch Me at My Best' campaign for an international team of 350 members, receiving commendation from Senior Management for its significant impact on employee motivation and satisfaction.
- Executed the Summer 2023 'Catch Me at My Best' campaign for an international team of 350 members, receiving commendation from Senior Management for its significant impact on employee motivation and satisfaction.
- Conducted interviews for positions within the food and beverage, maintenance, and spa departments. Contributed to selection decisions.
- Supported the Human Resources Director, Director of Training & Quality, HR Manager, and HR Coordinator in their daily operations.
Division Leader at Camp Lindenmere (2022-06 – 2022-08)
Managed a team of 12 counselors for 50+ children aged 11-12 to create a positive, safe and secure summer camp experience.
- Managed a team of 12 counselors for 50+ children aged 11-12 to create a positive, safe and secure summer camp experience.
- Acted as the primary liaison for parents in my division, ensuring exceptional customer satisfaction and prompt issue resolution.
