Danielle Williams

Operations, Customer Success, and Client Relationship Leader with 12+ years of progressive leadership experience driving customer satisfaction, operational excellence, and business performance across manufacturing, aerospace, telecommunications, and service organizations. Recognized for leading high-performing teams, improving process efficiency, resolving complex customer escalations, and building strong cross-functional partnerships. Proven ability to manage large portfolios, develop scalable processes, coach emerging leaders, and deliver measurable business results.

Customer Operations Supervisor at Murata (2023-08 – Present)

Lead customer operations and account fulfillment activities for strategic manufacturing customers.

• Serve as the primary escalation point between Sales, Planning, Supply Chain, and Warehouse teams.
• Develop SOPs, training documentation, and communication frameworks that improve consistency and execution.
• Drive backlog management, order prioritization, and workflow optimization initiatives.
• Facilitate cross-functional collaboration to improve customer experience and operational performance.

Customer Relationship Manager / Team Manager, Global Accounts at Proponent (2021-08 – 2023-03)

• Directed a 19-member Customer Relationship team supporting a $264M global aerospace portfolio.
• Improved customer satisfaction scores from 78% to 91% within nine months through coaching and process improvements.
• Led quoting, order management, retention strategies, and account support activities across multiple regions.
• Served as Salesforce Lightning implementation trainer for executive leadership and operational teams.
• Partnered with senior leadership to establish KPIs, dashboards, and continuous improvement initiatives.

Customer Service Manager at Alta Resources (2019-08 – 2021-08)

• Managed multi-program customer service operations during periods of organizational change and growth.
• Improved communication workflows and strengthened service consistency across support teams.
• Handled complex escalations while maintaining high customer satisfaction standards.
• Coached team members and supported performance improvement initiatives.

Customer Service Call Center Supervisor at Copower (2016-10 – 2019-08)

• Supervised a team of 14 employees supporting third-party administrator operations for ancillary benefits programs.
• Implemented coaching and performance management practices that improved team effectiveness.
• Developed workflow benchmarks, training materials, and operational reporting processes.
• Mentored future leaders and contributed to succession planning efforts.

Inside Sales Team Lead at Time Warner Cable (2012-12 – 2016-09)

• Led customer retention and account support teams in a high-volume sales environment.
• Coached representatives on relationship management, customer recovery, and sales performance.
• Consistently supported business goals through leadership, accountability, and team development.

Bachelor of Arts (B.A.) in Arts & Humanities – Florida Atlantic University

Associate of Arts (A.A.) in Communications – Broward College