Daphne Ortega

Bilingual Results-driven sales representative with experience at Victra (Verizon Authorized Retailer), skilled in delivering personalized customer experiences and driving revenue through consultative sales. Proven ability to meet and exceed sales goals by identifying customer needs, recommending tailored wireless solutions, and building lasting relationships. Adept at handling account management, product education, and technical support while maintaining a fast-paced, team-oriented retail environment.

Authorized to work in the US for any employer

Verizon Sales Representative - Victra - Verizon Wireless Premium Retailer - Harrisville, UT

(2025-07)

Business competitive sales, keeping track of inventory, pursuing leads & blitz calling. Customer interactions and de-escalating situations, financing bills and breaking down sales and billing. Working on stats and studying new sales techniques.

Freelance Media Producer - self employed - Pleasant View, UT

(2020-02)

Have been working in photo editing, dabble in video editing, and freelance social media management for local bands and other companies for friends and family.

Escape Room Host - The Escape Game - Washington, DC

(2023-07 - 2025-03)

• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
• Managed a high volume of phone calls while maintaining excellent phone etiquette standards
• Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
• Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
• Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
• Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
• Updated reservation systems with accurate information on room availability and rates for efficient bookings
• Trained new front desk personnel on standard operating procedures and customer service protocols
• Performed routine maintenance tasks, including inspecting equipment, troubleshooting issues, and repairing or replacing faulty components
• Trained new employees on proper use of tools and equipment as well as safety procedures

Grill Operator - Maverik-Ogden - UT

(2023-01 - 2023-03)

• Operated and maintained grill equipment, ensuring proper temperature control and adherence to food safety guidelines
• Prepared and cooked a variety of grilled items such as burgers, steaks, chicken, and seafood according to customer specifications
• Maintained a clean and sanitary work environment, following all food safety regulations and guidelines
• Prepared and cooked food items according to recipes, ensuring quality and consistency
• Handled and stored food products properly to prevent contamination or spoilage
• Assisted in inventory management by monitoring stock levels, rotating perishable items, and notifying supervisor of any shortages or expired products
• Provided excellent customer service by addressing customer inquiries, concerns, and special requests regarding food allergies or dietary restrictions
• Maintained knowledge of menu items, ingredients used, cooking techniques, and presentation standards
• Adhered to proper cleaning procedures for utensils, dishes, countertops, floors, etc

GED - Two Rivers School (2022-11 - 2022-11)