Darian Smith

Results-driven account professional with 5+ years at Simpson Strong-Tie managing high-value clients, driving order accuracy, and earning top-performer recognition. Skilled in sales support, conflict resolution, and cross-functional collaboration.

Strategic Accounts Representative - Simpson Strong-Tie

(2023-01)

• Manage strategic accounts, resolving complex order inquiries with high accuracy and customer satisfaction
• Conduct regular account reviews to align customer needs with business objectives and retention goals
• Awarded CSSR for outstanding customer service performance in 2024

Inside Sales Representative - Simpson Strong-Tie

(2020-01 - 2023-12)

• Processed high volumes of orders across multiple channels, consistently meeting deadlines and quality standards
• Resolved customer concerns promptly while upholding company policies and maintaining professionalism
• Managed large call queues, sustaining accuracy and satisfaction during peak demand periods

Cashier | Stocker - Rite-Aid

(2015-01 - 2016-12)

• Delivered reliable customer service while handling transactions, inventory stocking, and daily store operations

Detailer | Mechanic - American Park N Sell

(2016-01 - 2020-12)

• Performed full-spectrum mechanical repairs (brakes, cooling systems, ignition, fluids) and vehicle safety inspections

Independent Automotive Work - Independent

• Diagnose and repair multi-brand vehicles (Honda, Nissan, GMC, Mercury) using manuals and diagnostic tools

High School Diploma - Johansen High School (2010-01 - 2014-12)

Certificate - Machinist, Tool and Die Maker - Modesto Junior College (2020-01 - 2021-12)

In Progress - Psychology - Delta San Joaquin Delta College