Darian Smith
Strategic Account Representative | Sales & Customer Success
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About
Results-driven account professional with 5+ years at Simpson Strong-Tie managing high-value clients, driving order accuracy, and earning top-performer recognition. Skilled in sales support, conflict resolution, and cross-functional collaboration.
Experience
Strategic Accounts Representative - Simpson Strong-Tie
(2023-01)
- Manage strategic accounts, resolving complex order inquiries with high accuracy and customer satisfaction
- Conduct regular account reviews to align customer needs with business objectives and retention goals
- Awarded CSSR for outstanding customer service performance in 2024
Inside Sales Representative - Simpson Strong-Tie
(2020-01 - 2023-12)
- Processed high volumes of orders across multiple channels, consistently meeting deadlines and quality standards
- Resolved customer concerns promptly while upholding company policies and maintaining professionalism
- Managed large call queues, sustaining accuracy and satisfaction during peak demand periods
Cashier | Stocker - Rite-Aid
(2015-01 - 2016-12)
- Delivered reliable customer service while handling transactions, inventory stocking, and daily store operations
Detailer | Mechanic - American Park N Sell
(2016-01 - 2020-12)
- Performed full-spectrum mechanical repairs (brakes, cooling systems, ignition, fluids) and vehicle safety inspections
Independent Automotive Work - Independent
- Diagnose and repair multi-brand vehicles (Honda, Nissan, GMC, Mercury) using manuals and diagnostic tools
Education
High School Diploma - Johansen High School (2010-01 - 2014-12)
Certificate - Machinist, Tool and Die Maker - Modesto Junior College (2020-01 - 2021-12)
In Progress - Psychology - Delta San Joaquin Delta College
