Darlene Bui

Assisted in preparing 20–30+ insurance quotes weekly by gathering customer information and processing policy changes, renewals, and endorsements with accuracy. Supported 2–3 licensed agents in servicing 100+ client accounts, contributing to customer retention and new business growth. Resolved 25+ billing and coverage inquiries weekly, ensuring prompt follow-up and accurate policy support.

Intern Account Representative - State Farm

(2026-04)

• Assisted in preparing 20–30+ insurance quotes weekly by gathering customer information and processing policy changes, renewals, and endorsements with accuracy.
• Supported 2–3 licensed agents in servicing 100+ client accounts, contributing to customer retention and new business growth.
• Resolved 25+ billing and coverage inquiries weekly, ensuring prompt follow-up and accurate policy support.

Front Desk Receptionist - Spectrum Vision Optometry

(2024-03)

• Verified insurance benefits, processed claims (minimum 10 a day), and managed appointment scheduling, check-in/out, and patient data entry with accuracy.
• Conducted patient pretesting, organized and maintained records for a minimum of 15 patients daily, and communicated with insurance providers to confirm coverage and resolve issues.
• Assisted patients with frame and lens selection while ensuring choices fit quality standards and stayed within insurance coverage and budget.

Key Holder / Sales Associate - Swarovski

(2022-07 - 2025-01)

• Calculated and monitored daily, monthly, and yearly goals by analyzing cash sales and product to client productivity, contributing to a consistent increase of 15–30 percent in gains.
• Delivered luxury-level customer service through personalized product consultations and styling recommendations, through deep product knowledge and long-term client relationship building.
• Oversaw store operations as a Key Holder, including opening/closing procedures, cash handling, daily register reconciliation, inventory organization, stock replenishment, and communicating operational updates and sales performance to district leadership.

Bachelor of Science (B.S.) - Economics - California State University of Long Beach (2021-09 - 2027-05)