David Abrams

Detail oriented administrative professional with over 7 years of experience in document management, data processing, and customer service. Proven track record of internal promotions and team leadership in high-volume environments. Skilled in document imaging systems, database management, and supporting diverse populations, including experience in financial aid operations within higher education.

Document Control Assistant at Amalgamated Life Insurance Company (2024-01 – Present)

• Lead daily workflow to ensure timely processing of documents within 48–72-hour service standards
• Digitize, index, and manage large volumes of incoming documents using OnBase and V3 systems
• Conduct research on complex or unclear documents to ensure accurate classification and processing
• Review sensitive documents (for example, Power of Attorney forms) to verify identity and ensure compliance
• Maintain detailed logs of incoming document volume and processing metrics for management reporting
• Train and support team members to improve workflow efficiency and accuracy
• Coordinate sorting and distribution of incoming mail, faxes, and electronic submissions

Mail Data Clerk at Amalgamated Life Insurance Company (2020-01 – 2024-01)

Promoted twice based on performance, accuracy, and leadership in high volume processing environment

Document Clerk at Amalgamated Life Insurance Company (2018-01 – 2020-01)

Promoted twice based on performance, accuracy, and leadership in high volume processing environment

Temporary Document Processor at Aerotek (Contract Assignment at Amalgamated Life) (2017-01 – 2018-01)

Amalgamated Life Insurance Company (Temporary, was hired full-time and is current employer)

• Reviewed beneficiary and claims documentation for accuracy and completeness
• Entered and maintained data in V3 system with a high level of accuracy
• Processed and organized incoming mail and documentation
• Supported application processing, including approval/rejection workflows

Flu Clinic Office Assistant at Aerotek (Contract Assignment at CareMount Medical) (2017-01 – 2018-01)

Temporary

• Checked in patients and verified insurance and demographic information
• Updated patient records using NextGen system
• Provided front-line customer service in a fast-paced clinical setting

College Assistant – Financial Aid Office at Lehman College (CUNY) (2013-01 – 2017-01)

• Assisted students with FAFSA and NYS TAP applications and documentation
• Guided students through loan entrance and exit counseling processes
• Provided support with CUNYfirst/PeopleSoft system navigation
• Delivered front line customer service and triaged student inquiries

Parks & Recreation Administrator at Town of Yorktown – Parks & Recreation (2002-01 – 2013-01)

• Managed field operations, reservations, and facility logistics
• Supported community events and ensured safe, organized operations

Bachelor of Arts in Applied Psychology and Human Relations – Pace University (2010-12)

Minor in Marketing – Pace University (2010-12)

Associate Degree in Office Administration – College of Westchester (2007-06)