Detail-oriented professional with experience in government services, social work, hospitality management, and customer service. Proven ability to manage operations, supervise teams, maintain compliance, and deliver strong client support. Skilled in administrative systems, case management, and inventory control.
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Red Gill – Jacksonville, FL
Dec 2016 – Feb 2018
Managed front-of-house operations, including ordering and inventory
Delivered customer service in a hotel-based restaurant environment
Maintained stock levels during active construction and high-demand periods
Hospitality Staff (Bartender / Cook / Server)
Jacksonville, FL
Oct 2015 – Jan 2017
Provided food and beverage service for events and banquets
Adapted to various roles in fast-paced environments
Maintained high standards of customer service
Delaware North Parks & Resorts – Jacksonville, FL
Jun 2016 – Dec 2016
Supervised up to 34 employees during large events
Managed inventory, cash handling, and financial reporting
Ensured operational efficiency and resolved staff issues
Florida Department of Revenue – Tallahassee, FL
Feb 2012 – May 2014
Conducted compliance interviews and managed child support cases
Assisted clients with legal documentation and payment plans
Researched court records and resolved database discrepancies
Coordinated with legal and financial departments
State of Delaware – Frankford, DE
Feb 2007 – Nov 2010
Managed caseloads for public assistance programs (Medicaid, food benefits, childcare)
Determined eligibility and ensured compliance with state and federal regulations
Audited cases, reduced errors, and improved reporting accuracy
Delivered presentations on social services and self-sufficiency programs
Prep Cook / Chef Assistant
Fager’s Island – Ocean City, MD
Mar 2003 – Sep 2007
Prepared food for fine dining and banquet service
Developed recipes and assisted with menu execution
Supported front- and back-of-house operations
Social Worker (Domestic Violence Support)
People’s Place II – Milford, DE
Nov 2006 – Feb 2007
Provided crisis support and hotline assistance
Advised clients on resources for legal right information
Delaware Technical & Community College – Delaware
Completed internship with Division of Social Services
Small business operations: bookkeeping, payroll, taxes, A/P & A/R
Strong knowledge of administrative systems and office equipment
Background in hospitality and culinary services, including food and wine pairing
