Jason LaFlair

I have a background in travel and customer support, including experience working with clients planning cruise and higher-end travel. I’m comfortable managing reservations, handling detailed requests, and making sure information is accurate and organized across systems.

I tend to approach my work with a focus on consistency, follow-through, and clear communication, especially in situations where guests need support or something needs to be resolved quickly. I work well in structured environments and take pride in keeping things running smoothly behind the scenes while still providing a positive experience for the guest.

I’m currently looking to build hands-on hospitality experience in a front desk or guest services role, where I can continue developing my skills in a professional setting and contribute to a strong guest experience.

Independent Travel Advisor / Travel Agency Owner

(Self-Employed / Independent)

Planned and coordinated travel arrangements, including cruise bookings, accommodations, and client itineraries.

Managed reservations, payments, and detailed client preferences with a high level of accuracy

Communicated directly with clients to handle requests, changes, and service issues in a professional manner

Worked with supplier systems and booking platforms to ensure all information was correct and up to date

Provided personalized recommendations and support to create smooth, well-organized travel experiences

Customer Support Specialist (Remote / Various Roles)

(Various Remote Roles)

Assisted customers with inquiries, account issues, and service requests through email and online platforms

Maintained accurate records and handled sensitive customer information with attention to detail

Resolved issues efficiently while maintaining a calm, professional tone

Navigated multiple systems and tools to manage requests and ensure timely follow-through

Focused on delivering clear communication and consistent support experiences

Associate of Arts (A.A.), Hospitality Administration / Travel & Tourism

Miami Dade College

Expected Graduation: 2027