David Pickett II
IT professional with 5+ years of experience supporting enterprise IT infrastructure, systems administration, identity and access management, and security-focused environments
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About
IT professional with 5+ years of experience supporting enterprise IT infrastructure, systems administration, identity and access management, and security-focused environments. Hands-on experience with Active Directory administration, user provisioning and deprovisioning, endpoint support, system monitoring, troubleshooting, and access control operations in government and enterprise settings. CompTIA Security+ certified with strong problem-solving abilities, infrastructure support experience, and growing expertise in cybersecurity operations, systems administration, and enterprise identity management.
Experience
Network Support Technician - City of Vero Beach - Vero Beach, FL
(2025-01)
- Administer and support Active Directory user accounts, permissions, and access controls in a secure enterprise environment
- Monitor systems and network activity to identify connectivity, performance, and security-related issues
- Troubleshoot hardware, software, authentication, and access-related problems for end users
- Coordinate system updates, patching activities, and endpoint maintenance to support operational stability and security compliance
- Support SaaS platforms, user access requests, and MFA-related troubleshooting
- Collaborate with infrastructure and technical teams to maintain reliable and secure IT operations
- Assist with documentation of incidents, system issues, and technical procedures
- Support troubleshooting efforts involving networking and enterprise systems infrastructure
IT Technician - Brevard County Sheriff's Office - Brevard County, FL
(2020-01 - 2024-12)
- Supported enterprise IT operations including user account administration, endpoint troubleshooting, and systems support in a secure law enforcement environment
- Assisted with Active Directory account management, password resets, permissions, and authentication troubleshooting
- Supported endpoint protection tools, antivirus platforms, and security-focused operational procedures
- Troubleshot hardware, software, and network connectivity issues for internal users and staff
- Documented incidents and technical issues to support operational tracking and compliance requirements
- Collaborated with cross-functional teams to maintain reliable and secure IT services
- Assisted in identifying and mitigating system and access-related risks
- Supported system monitoring efforts to identify operational or security concerns
Intelligence Analyst - United States Army Reserve
(2019-01)
- Conduct risk analysis by evaluating data from multiple sources to identify threats, vulnerabilities, and operational concerns
- Produce reports and briefings translating technical findings into actionable information
- Maintain strict adherence to security protocols, data protection standards, and operational procedures
- Collaborate with cross-functional teams to support mission-critical operations and decision-making
- Communicate technical and operational information to both technical and non-technical stakeholders
- Demonstrate strong analytical, organizational, and problem-solving skills in fast-paced environments
Education
Associate of Arts - Information Technology & Cyber Security - Indian River State College
