Daviyana Byrd

Customer-focused professional with experience in hospitality, retail, residential services, and administrative support. Skilled in customer relations, point-of-sale operations, data entry, recordkeeping, problem resolution, and maintaining professional client interactions. Known for adaptability, clear communication, attention to detail, and the ability to manage multiple responsibilities in fast-paced environments.

Bartender / Shift Lead - Chili’s Bar and Grill

(2021-05)

• Delivered professional and personable customer service in a fast-paced hospitality environment, responding to phone inquiries and assisting with orders.
• Processed customer transactions using POS systems and provided knowledgeable recommendations based on customer preferences.
• Coordinated accurate, timely order preparation while maintaining strong product and service knowledge.

Concierge - NFC Amenity Management

(2019-05 - 2024-08)

• Provided professional front-desk and concierge services while managing building access and assisting residents, guests, and service providers.
• Monitored security and access-control systems, maintained accurate daily records, and responded appropriately to emergency procedures.
• Supported administrative and clerical operations using Microsoft Word and Excel while maintaining an organized and professional environment.

Personal Shopper - Harris Teeter

(2019-10 - 2022-10)

• Processed online customer orders accurately and efficiently while providing professional customer service and addressing order-related needs.
• Operated POS and order-management systems, maintained accurate documentation, and followed established procedures.
• Coordinated order fulfillment and pickup while collaborating with store associates and maintaining an organized, professional work environment.

Bachelor of Arts - Political Science - North Carolina Central University (2023-12)