Dawn Dunning

Healthcare operations professional and Certified Clinical Medical Assistant with 10+ years of primary care experience spanning patient access, clinical workflow, and cross-functional coordination. Trusted by providers and leadership to train staff, conduct candidate interviews, troubleshoot operational barriers, and sustain service during short staffing. Currently completing a Bachelor of Science in Healthcare Administration and prepared to bring frontline insight, sound judgment, and relationship-building strengths to practice management, clinical supervision, or healthcare operations leadership.

Certified Clinical Medical Assistant (CCMA) at Bon Secours - Powhatan Medical Associates (2022-11 – Present)

• Coordinate daily clinical and administrative workflow for four providers in a high-volume primary care practice, balancing competing priorities while protecting efficiency and patient experience.
• Maintained provider coverage and patient service when a two-MA team was assigned across four providers during short-staffed periods, requiring rapid prioritization and close coordination.
• Train new employees on practice workflow, patient engagement, communication standards, documentation, and office processes; remain a go-to resource throughout onboarding.
• Conduct candidate interviews, assess experience and team fit, and deliver informed hiring recommendations based on workflow and staffing needs.
• Resolve workflow bottlenecks, patient-service concerns, and complex administrative issues with sound judgment, empathy, professionalism, and discretion.
• Complete referrals, prior authorizations, medication approvals, and follow-up coordination to reduce delays and help patients overcome insurance and access barriers.
• Advance preventive and chronic-care gap closure and HEDIS-focused initiatives through accurate documentation, patient outreach, education, and follow-through.
• Safeguard accurate, confidential EMR documentation while upholding HIPAA, safety, and organizational standards in a demanding practice environment.

Medical Assistant at Drs. Titus, Pahle, Hendrix, Turner & Christensen (2018 – 2022)

• Coordinated patient flow, scheduling, documentation, and provider communication across a busy primary care practice.
• Anticipated practice needs and addressed workflow issues before they disrupted patient service or provider efficiency.
• Guided patients through care needs with clear communication, compassionate service, and timely follow-up while managing competing priorities.
• Maintained accurate medical records and consistent office processes aligned with confidentiality and regulatory expectations.

Phlebotomist at LabCorp (2017 – 2018)

• Performed venipuncture, specimen processing, patient identification, and documentation in accordance with safety and quality standards.
• Handled a steady patient workload while preserving accuracy, privacy, and a calm experience for patients with diverse needs.

Lab Assistant / Phlebotomist at CJW Medical Center (2013 – 2014)

• Collected, labeled, processed, and transported specimens in accordance with hospital procedures and quality requirements.
• Coordinated with clinical departments to promote timely testing and dependable patient-care operations.

Bachelor of Science in Healthcare Administration – Purdue Global University (2026)

Associate of Applied Science – J. Sargeant Reynolds Community College