Erica Sowers

Dynamic Healthcare Administrator recognized for decisive problem-solving and scalable leadership in demanding clinical settings. Adept at managing high-volume operations, mitigating organizational risks, and fostering collaborative team environments. Cultivates a culture of continuous improvement to deliver exceptional operational excellence and administrative compliance.

Academic Program Coordinator at Bon Secours Mercy Health (2022-08 – Present)

St. Francis Family Medicine Residency • Blackstone Rural Track • VCU-St. Francis Sports Medicine Fellowship

• Direct day-to-day operations for residency and fellowship programs, managing administrative needs for 33 physicians and 9 attending faculty members.
• Spearhead ongoing evaluation and execution of continuous improvement processes to ensure ACGME accreditation for a 10-10-10 Family Medicine Program.
• Lead end-to-end recruitment for 250+ annual applicants, including interview coordination, application review, and Match rank list submission.
• Orchestrate the comprehensive onboarding of 10 residents and 1 fellow annually, ensuring 100% compliance with institutional paperwork and credentialing.
• Partner with legal and executive teams to maintain institutional affiliation agreements and update annual policies with multiple stakeholders.
• Coordinate monthly rotations (40+) and recently implemented new electives in Addiction Medicine and Direct Primary Care.
• Manage the medical student education rotation schedule for over 10 universities, ensuring coherent communication across all external partners.

Patient Service Representative at Bon Secours Mercy Health (2021-10 – 2022-08)

St. Francis Family Medicine Clinic

• Managed patient-provider liaison duties and processed admission paperwork with high accuracy.
• Utilized Epic EMR to manage scheduling, referrals, and insurance verification.
• Optimized patient flow and maintained professional internal/external communications.

Various Roles at Additional Experience

• Balanced technical service delivery with administrative roles, including receptionist duties and transaction management.
• Maintained rigorous time management to manage high-volume client consultations and services.
• Managed end-to-end leasing processes and maintained strong resident relations.
• Coordinated daily with maintenance and management teams to ensure property operational standards.
• Co-coached a competitive team of 300+ youth athletes.

A.S. in Business Administration – John Tyler Community College

A.S. in General Education – John Tyler Community College

Cosmetology – Richmond Technical Center