Demetria Bell

Dedicated Customer Service and Emergency Response Professional with more than 10 years of experience supporting customers, processing claims, coordinating emergency services, resolving complex inquiries, and protecting confidential information. Extensive background assisting homeowners and utility customers impacted by hurricanes, floods, explosions, fires, power outages, and other emergency situations. Proven ability to manage high-volume inbound and outbound calls, research accounts, document cases, navigate multiple software applications, communicate with empathy during crisis situations, and consistently follow company and federal policies.

Recognized for professionalism, accuracy, active listening, teamwork, and delivering outstanding customer experiences.

Claims Processor - Conduent Business Solutions

(2024-10)

• Process medical claims accurately while ensuring compliance with client guidelines and quality standards.
• Review documentation, verify payment information, and maintain detailed electronic records.
• Support customers with claims inquiries while protecting confidential information.
• Prioritize large workloads and meet daily production goals in a fast-paced environment.
• Collaborate with multiple departments to resolve issues and improve customer satisfaction.

Customer Service Dispatcher - Crawford Contractor Connection

(2022-07 - 2024-08)

• Responded to homeowners experiencing property emergencies including hurricanes, floods, fires, explosions, and storm damage.
• Coordinated emergency contractors based on location, availability, and urgency of the loss.
• Created claim files, documented customer interactions, and maintained accurate service records.
• Provided compassionate assistance to customers experiencing stressful and traumatic events.
• Researched service availability, resolved scheduling concerns, and followed cases through completion.
• Worked efficiently in a high-volume call center while adhering to communication procedures and company policies.

Compliance Analyst - Radius Global Solutions

(2022-10 - 2023-01)

• Performed quality assurance reviews to ensure compliance with company and regulatory requirements.
• Reviewed account activity, documented findings, and supported continuous process improvement.
• Communicated professionally with customers regarding account resolutions.

Fraud Analyst - Fanatics

(2014-09 - 2022-01)

• Investigated suspicious transactions and account activity using multiple systems.
• Resolved escalated customer issues involving unauthorized purchases and account security.
• Analyzed trends, maintained detailed investigative reports, and collaborated with cross-functional teams.
• Protected confidential customer information while reducing fraud losses through investigative analysis.

Billing Agent - JEA (Aerotek)

(2017-04 - 2018-11)

• Supported FEMA-related hurricane response operations during storm season.
• Responded to customer calls regarding power outages, restoration timelines, billing questions, and emergency updates.
• Verified account information, documented customer contacts, and researched service restoration information.
• Provided calm, empathetic customer support during widespread emergency events.

Founder & CEO - All Your TShirt Needz Is Me Printing LLC

(2018-12)

• Manage daily business operations, customer service, scheduling, sales, marketing, invoicing, and production.
• Build lasting customer relationships through excellent communication and quality service.

Upper Secondary Education