Angelina Caswell

Performance-driven professional with over 7 years of experience in high-volume customer relations and service management. Awarded "Rookie of the Year" in the automotive sector for exceptional performance and CRM mastery. Currently pursuing a Bachelor's in Organizational Management (Human Resources) with a 3.8 GPA. Proven ability to manage complex scheduling, resolve conflicts, and maintain high service standards in fast-paced environments.

Server at Flames Mediterranean Grill (2025-06 – Present)

Deliver high-quality guest experiences in a fast-paced environment

• Deliver high-quality guest experiences in a fast-paced environment, ensuring satisfaction and repeat business.
• Coordinate with cross-functional teams to streamline front-of-house operations during peak hours.

BDC Service Agent / Customer Relations at Mike Erdman Cadillac (2024-10 – 2025-06)

Business Development Center Service Agent managing customer communications and CRM operations

• Awarded "Rookie of the Year" within the first 3 months for exceeding sales targets and appointment-setting quotas.
• Managed high-volume inbound and outbound communications, acting as the primary liaison between clients and the service department.
• Mastered specialized CRM software to track customer lifecycles and improve service retention rates.

BDC Service Agent at Mike Erdman Toyota (2022-11 – 2024-10)

Business Development Center Service Agent for automotive service scheduling and customer inquiries

• Facilitated automotive service scheduling and customer inquiries for a high-traffic dealership.
• Consistently met performance benchmarks for lead conversion and customer follow-up.
• Developed a strong foundation in automotive technical communication and service department workflow.

Customer Service & Deli Associate at Publix Supermarkets (2018-09 – 2022-11)

Multi-role position including Deli Associate and Customer Service Cashier

• Deli Associate (1 Year): Thrived in a high-pressure multitasking role; managed food safety, prep, and rapid order fulfillment.
• Customer Service Cashier: Provided four years of reliable, "premier" service, maintaining high accuracy in financial transactions.
• Recognized for long-term stability and the ability to maintain a positive attitude in a demanding retail environment.

Bachelor of Applied Science in Organizational Management (Human Resources) – Eastern Florida State College (2023-11 – 2026-12)

Associate in Arts in General Studies – Eastern Florida State College (2023-12)