Demetrius Mirtia

Aspiring tech professional with 10+ years of customer service experience. I have honed skills such as Problem Solving, Leadership, Conflict Resolution, Communication and Multitasking. I am seeking a position that will utilize my skills and will allow me to create a positive impact.

Four words I live by: explore, understand, establish, and connect.

Sales Supervisor - City Cruises - Chicago, IL

• Leads a team for front end sales to promote and sell experiences
• Utilize various tools such as Microsoft Excel and Dayforce to create opening and closing reports, creating lists of forecasted projects, and schedules for staff
• Trained staff to perform to the best of their abilities
• Led tours and parties of various sizes, ensuring an enjoyable and informative experience for all attendees
• Directed employee requests and addressed transgressions promptly to maintain a positive and productive work environment

Experience Lead - Sloomoo Institute - Chicago, IL

• Led shifts of 20+ staff members and trained new hires on a frequent basis
• Established SOPs for the staff for how to operate and troubleshoot the interactive activities
• Resolved guest issues promptly to ensure a positive and memorable experience
• Collaborated with other companies to boost awareness and sales during early stages of opening
• Hosted events and lead tours ranging from 10 to 30 people on a weekly basis

Computer Science - Per Scholas Chicago, IL