Denise Vera

Dynamic bartending professional with proven ability to manage high-volume service environments. Experienced in staff management and daily operations, ensuring efficient workflow and customer satisfaction. Strong interpersonal and multitasking skills developed in fast-paced settings, consistently delivering exceptional service to diverse clientele.

Manager - Scelzi Enterprises.,Inc. - Jurupa Valley

(2019-07)

• Direct daily operations to promote efficient workflow and effective resource allocation.
• Coach, mentor and train team members in order to improve their job performance.
• Monitor staff performance and address issues.
• Develop training programs for new employees to enhance skill sets.
• Coordinate training sessions and orientations to ensure employee preparedness.
• Facilitate seamless onboarding processes for new employees across various departments.
• Provide support and guidance to colleagues to maintain a collaborative work environment.
• Compile financial statements for management review.
• Process customer orders using specialized invoicing software.
• Perform data entry of customer orders into computer system.
• Generated purchase orders for office supplies to ensure availability.
• Coordinate with vendors to order parts and supplies necessary for quick lube services.
• Implement safety protocols to maintain a secure work environment.

Office Manager - Mission Recruiting., Llc. - Brea, California

(2015-09 - 2019-04)

• Coordinated office operations, streamlining workflows to enhance overall productivity.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Trained new staff on office procedures and administrative tasks.
• Provided administrative support to management team including preparing reports and presentations.
• Coordinated meetings, conferences, travel arrangements and department activities.
• Organized company events including holiday parties, team building activities.

Bartender - Septembers Taproom & Eatery - Upland, California

(2015-09 - 2017-03)

• Managed bar area, designed cocktails and menu, and ensured inventory management, regulation compliance, and strong customer relationships.
• Mixed and served a variety of cocktails and beverages to customers.
• Engaged customers to deliver exceptional service, enhancing guest experiences and fostering rapport.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Collaborated with kitchen staff to ensure timely service of food and drinks.
• Adhered to health and safety regulations in beverage preparation and service.
• Monitored guests' alcohol consumption to maintain safety and compliance with legal regulations.
• Oversaw accurate bar tabs and facilitated cash and credit card transactions.
• Resolved customer inquiries promptly, fostering positive relationships with clients.
• Organized company events including holiday parties, team building activities.

Bartender - Oak Tree Sports Bar - Diamond Bar, USA

(2011-11 - 2015-08)

• Delivered exceptional service by promptly greeting and serving customers, enhancing their overall experience.
• Quickly prepared and mixed a variety of simple and complex cocktails.
• Developed new signature cocktails, increasing customer orders and enhancing menu appeal.
• Consistently balanced cash register to maintain financial accuracy.
• Conducted monthly inventory checks to ensure optimal alcohol stock levels.
• Served guests various food menu items.
• Delivered exceptional customer service to enhance guest experience and foster repeat business.

Bartender/Lane Waitress - Brunswick Zone - Upland, USA

(2012-02 - 2013-06)

• Delivered exceptional customer service to enhance guest experience and foster repeat business.
• Promptly served all alcoholic beverages and food courses to guests.
• Maintained cleanliness of work areas to meet bar standards.
• Compiled daily inventory of alcohol to ensure stock availability and minimize shortages.
• Crafted and served beverages tailored to customer preferences, contributing to overall satisfaction.
• Guided guests in menu selections, enhancing their dining experience with knowledgeable recommendations.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Arranged and cleaned tables to be ready for the next customers in efficient manner.
• Processed cash transactions with accuracy during peak hours, ensuring a smooth service flow.
• Assisted in training new staff on drink preparation techniques.
• Answered inquiries and provided information regarding products and services.
• Performed opening and closing duties including restocking supplies.

Bartender/Waitress - Hooters - Ontario, USA

(2005-05 - 2008-02)

• Crafted and served beverages tailored to customer preferences, contributing to overall satisfaction.
• Guided guests in menu selections, enhancing their dining experience with knowledgeable recommendations.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Arranged and cleaned tables to be ready for the next customers in efficient manner.
• Processed cash transactions with accuracy during peak hours, ensuring a smooth service flow.
• Assisted in training new staff on drink preparation techniques.
• Answered inquiries and provided information regarding products and services.
• Performed opening and closing duties including restocking supplies.

Sage College (2026-03)

Salon Success Academy (2009-08)

Anaheim Modern Technology School Of X-Ray (2005-05)