Destiny Morrow

Lead daily store operations while supervising and coaching a team to achieve sales and customer service goals. Consistently exceed daily, weekly, and monthly sales targets through consultative selling and team motivation. Recruit, onboard, train, and mentor new employees, improving performance and confidence.

ASSISTANT STORE MANAGER/ SWING MANAGER/ SUPERVISOR/ TRAINER/ SALES CONSULTANT at Déjà Vu Love Boutique (2019-04 – Present)

• Lead daily store operations while supervising and coaching a team to achieve sales and customer service goals.
• Consistently exceed daily, weekly, and monthly sales targets through consultative selling and team motivation.
• Recruit, onboard, train, and mentor new employees, improving performance and confidence.
• Create employee schedules and manage staffing adjustments to maintain operational efficiency.
• Conduct cash audits, balance registers, and ensure compliance with company policies.
• Resolve customer concerns professionally, increasing customer satisfaction and repeat business.
• Analyze operational reports and sales trends to identify opportunities for improvement.
• Partner with leadership to execute merchandising initiatives and maintain store presentation.
• Foster a positive, high-performing team culture focused on accountability and exceptional customer experiences.

ASSISTANT STORE MANAGER at Vans (2024-09 – 2024-12)

• Led daily store operations while fostering an inclusive, customer-first environment aligned with Vans' Off the Wall culture.
• Drove sales and exceeded performance goals through team coaching and exceptional customer service.
• Coached, trained, and developed associates to strengthen performance and engagement.
• Executed visual merchandising, inventory, and operational standards to support brand excellence.
• Managed scheduling, staffing, cash handling, and daily operations to maximize efficiency.
• Served as acting Store Manager when needed, ensuring seamless operations and team success.
• Built lasting customer relationships through authentic service and effective problem resolution.

CONCIERGE DESK at Juhl (First Service) (2022-02 – 2024-08)

• Delivered exceptional front-desk service by assisting residents, guests, and vendors with professionalism and discretion.
• Built strong resident relationships by anticipating needs, resolving concerns, and providing personalized service.
• Coordinated vendor access, managed communications, and supported daily property operations.
• Responded promptly to emergencies while maintaining safety, security, and company protocols.
• Maintained confidential records and ensured compliance with property policies and service standards.
• Collaborated with property management to create a welcoming, organized, and customer-focused community environment.

LEASING AGENT at Conam/Pioneer Property Management (2020-01 – 2020-11)

• Executed sales and leasing strategies to maximize occupancy, revenue, and resident retention.
• Conducted apartment inspections to ensure move-in readiness and maintain community standards.
• Developed marketing initiatives and monitored market trends to drive qualified traffic and leasing performance.
• Managed prospect and resident communications, delivering exceptional customer service and timely follow-up.
• Resolved resident concerns while fostering positive relationships and supporting lease renewals.
• Utilized OneSite and Yardi to manage leasing activities, resident records, and daily operations.

ASSOCIATE/ FITTING ROOM LEAD/ SHIFT LEAD at Ross (2016-09 – 2019-05)

• Delivered exceptional customer service while maintaining an organized, secure, and welcoming sales floor.
• Oversaw fitting room operations, merchandise flow, and loss prevention to support efficient store operations.
• Trained associates on POS systems, cash handling procedures, and company policies.
• Assisted with daily store operations, including merchandising, recovery, and maintaining visual standards.
• Collaborated with leadership to foster a positive team environment and enhance the overall customer experience.
• Resolved customer concerns professionally while supporting sales and operational goals.

ACADEMY OF HOSPITALITY AND TOURISM – VALLEY HIGH SCHOOL