Dhruva Sharma

Systems-focused researcher and engineer with an M.S. in Human-Computer Interaction, a Postgraduate Diploma in Healthcare Management, and a Bachelor’s (Honours) in Forensic Science. Four years of work experience across healthcare, financial services, and ed tech, mapping how complex systems work and fixing what breaks, from stakeholder mapping to user journeys, systems engineering to product delivery. Combines field research, systems mapping, and mixed-methods research analysis to diagnose problems, then delivers documented, prioritized solutions that ship.

Website UX/QA & Usability Tester at Tamarind Learning (2026-09 – Present)

• Audited 8 administrative reports and rebuilt executive dashboard metrics from source export across two reporting windows as an independent contractor; found subscription misstated revenue by $1,894.
• Analyzed 69,000 records across user activity, quizzes, email delivery, and course reviews, mapped an 84% login-to-homework drop-off, and surfaced a 47-person re-engagement segment from 538 lapsed accounts.
• Own marketing operations across 9 apps, building CRM, campaigns, flow integrations, auditing Google and LinkedIn ad spend, and leading UX review of the LMS admin, advisor, and front-end sales flows.

Product Manager at IIFL Home Loans (2023-03 – 2024-07)

• Ran multi-site mixed-methods research at 9 hubs in 6 unique states, across 5 internal functions; documented a unified SOP for digital client onboarding and isolated 3 bottlenecks across internal functions.
• Defined client onboarding processes added automated cross-referencing of data entry against manually entered data fields and backed it with a 5-day hub escalation path to protect disbursement timelines.
• Owned strategic partner onboarding end-to-end for 6 developers and 27 projects across 3 regulatory jurisdictions, negotiated a $268M MoU with a govt-owned enterprise, build a $1.8B revenue pipeline.
• Audited 12 co-lending banking accounts and routed recurring defects to stakeholders; launched an on-site sales presence with marketing across live projects, lifted mean sales 12%, with $54M portfolio disbursed.

Deputy Manager II at ICICI Bank (2020-10 – 2023-01)

• Ran live testing of a beta CRM app against live wealth portfolios drawn from regional mortgage cases; tested 30+ structured user applications and diagnosed and reported 6 errors across the user journey flow.
• Delivered findings as structured documentation and presentations to the regional head of sales; drove prioritized fixes by the product team; reduced regional operational TAT by one day, a 12% improvement.
• Onboarded 40+ wealth clients and managed their journey until product delivery through in-person consultation; delivered $2.5M in loan disbursements and earned an offer from the internal product team.

M.S. in Human-Computer Interaction and Design – Indiana University Bloomington, Luddy School (2026-05)

PGDM in Health Management (Pharmaceuticals and Life Sciences) – Prin. L. N. Welingkar Institute of Management, Mumbai (2020-05)

B.S. in Forensic Science (Honours) – Amity University, Noida (2018-05)