Diamond Denson

Healthcare professional with extensive training and experience in clinical patient care and administration. Proven ability to enhance patient outcomes through effective communication and support. Seeking opportunities to leverage skills in a dynamic healthcare environment.

Sleep Technician Intern at Sentara Virginia Beach General Hospital (2025-05 – Present)

• Conducted over 960 hours of overnight polysomnography procedures for sleep disorder diagnosis.
• Monitored patients' vital signs and sleep patterns during studies.
• Analyzed data to identify sleep disorders and prepare reports for physicians.
• Operated polysomnography equipment to monitor physiological activity during sleep study.
• Educated patients on sleep study procedures and expectations before tests.
• Prepared patients by explaining procedures and ensuring comfort during testing.
• Provided instruction on the use of CPAP machines and other respiratory support devices to patients.
• Conducted EEG tests and monitored patient brain activity using advanced equipment.
• Maintained confidentiality of sensitive information throughout record management processes.

Patient Services Coordinator at Sentara Virginia Beach General Hospital (2025-03 – Present)

• Coordinated patient appointments and managed scheduling to optimize medical staff availability.
• Communicated effectively with patients regarding treatment plans and services offered.
• Assisted patients with insurance inquiries and financial assistance options to enhance access to care.
• Maintained accurate patient records within electronic health record systems.
• Coordinated insurance claims processing and documentation for timely resolution.
• Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
• Secured pre-authorizations and pre-certifications for outpatient procedures to facilitate timely patient treatment.
• Supported front desk operations by greeting patients and answering phone inquiries.

Dental Front Office Coordinator at Davillier Orthodontics (2023-09 – 2025-03)

• Answered daily phone calls and messages for 120 patients, scheduled appointments, and handled patient inquiries.
• Facilitated communication between orthodontists and patients to ensure clear understanding of treatment plans.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Provided training for employees on various job roles to ensure operational coverage during shifts.
• Assigned tasks to associates based on skill levels to enhance team dynamics.
• Coached and mentored team members to enhance job performance.

COVID-19 Contact Team Supervisor at United States Navy (2020-09 – 2023-02)

• Contacted individuals diagnosed and exposed to COVID-19 to establish contact histories, assess symptoms, and facilitate referrals for testing
• Offered essential guidance regarding testing and medical consultation for those exposed to people with COVID-19
• Collected and documented vital information in electronic medical records to ensure accurate tracking and follow-up of COVID-19 cases
• Logged client information within secure contact-tracing software to maintain confidentiality and support effective case management

Medical Assistant at United States Navy (2020-09 – 2023-01)

• Performed complete patient assessments, including assessment of vital signs
• Obtained patient medical histories for inclusion in records
• Maintained and updated accurate medical records to support patient care and facilitate efficient healthcare operations
• Prioritized and addressed patient needs through phone, electronic, and walk-in communication to enhance service delivery
• Stocked and organized medical supplies in examination rooms to ensure efficient access during patient care and instruments for examination rooms to ensure readiness for patient care
• Supported office staff and operational requirements with administrative tasks

Bachelor of Science in Healthcare Administration – ECPI University (2025-07)

Associates of Arts in Liberal Arts – University of Maryland Global Campus (2023-08)