Diane Underwood

Healthcare executive and operations professional with 20+ years of progressive experience in healthcare administration, clinic operations, staff leadership, financial management, provider credentialing, quality improvement, grant development, and public health initiatives. Experienced in leading multidisciplinary teams, developing policies and workflows, analyzing quantitative and qualitative data, and collaborating with healthcare and community partners. Master of Public Health with a Global Public Health focus and a Bachelor of Science in Business with a minor in Healthcare Administration.

Executive Director - A Kidz Clinic School-Based Health Center - Delta, CO

(2022-01)

• Plan, direct, and coordinate organizational services to achieve goals established by the Board of Directors.
• Manage financial information and apply accounting principles to support organizational operations.
• Lead clinical and non-clinical staff, including behavioral health, dental, and medical providers.
• Research funding sources and identify grant opportunities aligned with organizational goals and mission.
• Develop grant proposals, program narratives, budgets, and logic models; manage drafting, editing, submission, follow-up, and records.
• Conduct population health campaigns across Delta County and analyze quantitative and qualitative data.
• Develop and implement policies, processes, and protocols across multiple specialties.
• Manage provider credentialing through payer systems and lead quality improvement initiatives.
• Collaborated with Youth Healthcare Alliance, No Kid Hungry, and the Colorado Department of Health on a project addressing food insecurity within schools and the school-based health center.

Practice Administrator - Transcend Beauty and Wellness - Cedaredge, CO

(2023-01 - 2026-01)

• Administered health and wellness and cosmetic practice operations.
• Managed fee schedules, pricing, and service lines including laser treatment, Botox, IV therapy infusions, hormone therapy, weight management, and primary care services.
• Managed billing, coding, scheduling, and staff training.

Clinic Manager - Delta Health Hospital Clinics - Delta, CO

(2014-01 - 2022-12)

• Managed a multidisciplinary staff of 25, including eight physicians, two physician assistants, two nurse practitioners, two behavioral health providers, and non-clinical staff.
• Provided clinical and administrative support as a registered medical assistant and performed Medicare annual wellness exams in conjunction with physicians.
• Managed Coumadin clinic operations, including dose adjustments, follow-ups, and referral management.
• Prepared monthly physician call schedules covering OB and pediatric after-hours calls and hospitalist shifts.
• Managed provider credentialing with payers and negotiated contracts; also handled billing and coding.
• Provided wound care for diabetic ulcers, burns, vascular and neuropathic wounds, pressure ulcers, minor wounds, and moisture-associated dermatitis.

Medical Assistant • Certified Professional Coder • Clinic Manager - Delta Family Physicians - Delta, CO

(2004-01 - 2014-12)

• Interviewed, hired, and trained medical staff on workflows, daily activities, and medical record systems.
• Managed daily schedules and staffing, Coumadin clinic operations, referrals, and vaccine coordination.
• Supported behavioral health integration initiatives and served as scribe.
• Performed outpatient surgery, clinical, and rural health medical coding.

Public Health Internship - Safe and Healthy Communities

(2023-12 - 2024-05)

• Supported efforts toward an Aging-Friendly Community designation for Delta County, focusing on homelessness and health services.
• Conducted community needs assessments and collaborated with city and county officials.
• Presented information to city council and commissioners and worked with the mayor of Delta to join the AARP Aging-Friendly network.
• Created action plans, coordinated coalition meetings, attended resource meetings, and provided resources to the unhoused population.
• Worked with Delta Health Hospital to gather information regarding community health service needs.

Master of Public Health (MPH) - Global Public Health - Southern New Hampshire University (2024-01)

Bachelor of Science (BS) - Business; Minor: Healthcare Administration - Southern New Hampshire University (2022-01)