Dianna Whigham

Dedicated healthcare professional with over 8 years of experience in patient care, medical records management, and administrative support. Proven ability to coordinate appointments, manage comprehensive medical charts, and communicate effectively with patients, families, and medical staff. Adept at EMR systems and ensuring patient confidentiality. Eager to leverage extensive experience in patient services and administrative coordination to enhance the patient experience at UF Health.

Unit Clerk - Life Care Center Orange Park - Jacksonville

(2021-01)

• Coordinated resident medical appointments for the unit.
• Managed transportation schedules for residents.
• Compiled comprehensive medical charts for new admissions.
• Responded to all incoming calls, effectively communicating with family members, physicians, specialists, and visitors.
• Completed and filed essential paperwork within patient charts.
• Transmitted medical information, including labs, demographics, and X-rays, via fax as requested by physician offices.

Medical Records Clerk - Decypher Technologies - Jacksonville

(2020-03 - 2021-01)

• Received and processed patient medical records from various specialists.
• Scanned and digitized medical records, uploading them into the electronic database for designated patients.
• Initiated follow-up communications with doctors' offices, clinics, and specialists to secure outstanding information in a timely manner.

CNA - Certified Nursing Assistant - Harts Harbor Health Care - Jacksonville

(2018-09 - 2020-03)

• Delivered comprehensive patient care in a nursing home environment, including personal hygiene, Activities of Daily Living (ADLs), and vital sign monitoring.
• Provided mealtime assistance to residents as required.
• Offered emotional support and maintained a high standard of customer service.
• Functioned as a dedicated problem-solver for the elderly resident population.

Patient Care Technician - Fletchers Tender Care - Jacksonville

(2015-09 - 2018-09)

• Provided essential medical and personal care within a medically-dependent pediatric day care setting (PPEC).
• Assisted patients with hygiene routines and facilitated feeding connections.
• Monitored vital signs, managed oxygen tank setups, and tracked heart rates during rest periods.
• Extended emotional support to patients.
• Supervised patient interactions, cultivating a safe, engaging, and developmental play environment.
• Documented and reported any observed changes in the health status of pediatric patients aged 0-21.

Childcare Provider - Little Miracles Daycare - Jacksonville

(2008-06 - 2009-05)

• Maintained a secure and stimulating play area while observing children's developmental activities.
• Ensured the sanitation of toys and equipment.
• Assisted in the preparation and serving of meals and snacks for children.
• Guided children in developing healthy habits related to eating and rest.

High School Diploma - Nursing Assistant Preparation - Life Point Career Institute (2013-10 - 2013-12)

High school diploma - Ribault Senior High School (2004-08 - 2007-05)