Donald Taylor

Seeking role as Patient Access Supervisor with over 15 years of healthcare experience. Proven track record as Patient Access Lead Rep at Conifer Health Solutions, managing team operations and enhancing performance. Expertise in patient access services, revenue cycle management, and EMR, complemented by a MHA and CHAM.

Patient Services Specialist - Baylor Scott & White Health - Cedar Park, TX

(2025-07)

• Managed appointment scheduling and verified insurance information to ensure accurate and efficient patient services.
• Delivered exceptional customer service, contributing to enhanced patient satisfaction and streamlined operational processes.

Patient Access Lead Rep - Conifer Health Solutions - St. Petersburg, FL

(2015-06 - 2025-05)

• Monitored team activities to ensure alignment with performance goals and operational efficiency.
• Conducted call monitoring and provided coaching, training, and feedback to improve employee performance.
• Planned and directed daily operations within the referral management department.
• Supervised and managed a team of 15 individuals to ensure effective departmental performance.

Health Information Specialist - Tampa General Hospital - Tampa, FL

(2006-04 - 2013-10)

• Maintained and ensured the accuracy and accessibility of electronic medical records for healthcare professionals.
• Resolved medical record discrepancies, enhancing communication within the medical team.
• Adhered to HIPAA regulations, protecting patient confidentiality and ensuring information security.

Health Information Technician - US Air Force - MacDill AFB, FL

(2002-02 - 2006-02)

• Developed a tracking system for information requests, which improved response efficiency and reduced wait times for providers and patients.
• Maintained accurate health information records, enhancing the quality of patient care.

Master of Healthcare Management - Healthcare Management - University of Phoenix (2022-04)