Donelle Ortiz

I’m a bilingual professional fluent in English and Spanish, with over 7 years of experience in delivering top-tier customer service. My background spans a wide range of industries, where I’ve consistently combined strong communication skills with technical expertise to solve problems and support clients effectively. I'm also highly proficient with computers and technology, and I thrive in management roles where I can lead teams, streamline operations, and drive results.

I'm passionate about efficiency, people, and creating positive experiences—whether for customers or coworkers.

• Management
• Human Resources
• Customer Service 
• High volume calls
• Working with the CDC

• High school NYS regents diploma 
• Some college