Operations & People Leader Specializing in Process Improvement and Team Development
Send a job offer directly to this candidate
Operations-focused professional with experience in conflict resolution, process development, SOP creation, employee training, and team engagement within fast-paced environments. Proven ability to improve organization, accountability, and workplace efficiency through strong communication and structured documentation. Skilled in creating training materials, operational procedures, and systems that support consistency, performance, and positive team culture.
Currently pursuing a Bachelor of Science in Human Resource Management and seeking opportunities in operations, HR, training, or administrative leadership.
General Manager at River Landing at Sandy Ridge Clubhouse (2022-01 – Present)
Directed daily operations within a high-volume environment while leading workforce planning, employee development, process improvement initiatives, and organizational strategy. Designed and implemented onboarding programs, SOPs, accountability systems, and operational documentation that improved consistency, employee performance, and customer satisfaction while reducing complaints by approximately 80%. Led scheduling optimization, workflow restructuring, and labor management initiatives that improved efficiency, reduced overtime, and strengthened overall operational performance.
Partnered with senior leadership on budgeting, staffing strategy, employee engagement, and long-term operational planning.
Executive Chef at River Landing at Sandy Ridge Clubhouse (2019-01 – 2022-12)
Managed and developed a team of 15 employees while creating standardized procedures, workflow systems, training materials, and operational documentation to improve accountability and organizational efficiency. Collaborated across departments to streamline communication, strengthen team coordination, and improve overall customer experience and operational consistency. Identified process improvement opportunities through performance analysis, inventory management, and workflow optimization, resulting in improved cost control and reduced operational waste.
Service Manager at TGI Fridays (2014-01 – 2019-12)
Led and coached a team of 38 employees in a fast-paced environment with a strong focus on leadership development, conflict resolution, employee engagement, and operational consistency. Developed training programs, SOPs, and cross-training initiatives that improved team performance, adaptability, and workplace efficiency. Utilized customer feedback, operational trends, and performance data to identify improvement opportunities and implement solutions that strengthened customer retention and overall service experience.
Effectively managed escalated concerns and fostered positive team culture through strong communication, coaching, and problem-solving skills.
Bachelor of Science in Human Resource Management – Western Governors University (2024-01 – 2027-12)
High School Diploma – Robert B. Glenn High School (2007-01 – 2011-12)
