Dounia Madkour
Results-driven professional with extensive experience in hospitality, business, and healthcare operations
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About
Results-driven professional with extensive experience in hospitality, business, and healthcare operations. Skilled at leading teams, improving efficiency, and delivering exceptional customer experiences to drive business success.
Experience
Academic Employee/Teaching Experience - American Academy Casablanca - Casablanca, Morocco
(2004-01 - 2006-12)
- Supervision of students
- Librarian
- Pre-Kindergarten and Kindergarten assistant teacher
- After school program supervisor
- Newspaper committee supervisor
Telephone sales representative - inside sales representative - Sollicitech International By Somitel - Casablanca, Morocco
(2005-01 - 2006-12)
Sold products to new and existing customers that are located in Europe.
Store attendant - Exxon Mobil - Flushing, NY
(2006-01 - 2008-12)
- Cashier
- Customer service attendee
- Car wash
- Stocking
- Prepared and maintained the store
- Made large cash drops
- Managed shifts and completed reports
Bar Manager - Blake's Steak House - San Jose, CA
(2008-01 - 2011-12)
- Opening and closing
- Prepared and created beverages
- Assessed customers' needs and preferences
- Made recommendations
- Nurtured an excellent guest experience
- Ordered and replenished bar inventory and supplies
- Planned and presented the bar menu
- Created weekly schedules for staff
Administrative Manager / Dispatcher - Safari Limousine - Mountain View, CA
(2009-01 - 2011-12)
Family-owned business, business office tasks, set up appointments, assigned customers to the drivers, created accounts marketed services and dispatched drivers.
Server / Bartender - Café Istanbul - Dublin, OH
(2012-01 - 2016-12)
- Served large parties and ensured clean, organized stations
- Trained new staff to maintain efficiency and workflow
- Prepared opening and closing shifts, performing side work duties
Bartender - La Fogata Grill (Short North) - Columbus, OH
(2014-01 - 2015-12)
- Provided bar service
- Managed inventory and restocked supplies
- Handled cash, voids, and server overrides
- Trained new staff and supported operational workflow
- Assisted with operational support and ensured smooth opening/closing procedures
Administrative assistant - Atilla Mustafa agency / Aflac - Columbus, OH
(2016-01 - 2017-12)
- Entered claims
- Filed paperwork
- Composed letters and office memos
- Answered telephone calls
- General office management
- Spoke with clients
- Kept records
Office manager / Sales associate - Garbro Swiss and Modern Associates - Dublin, OH
(2018-01 - 2025-12)
Public relations, advertising, accounting, event planning (remote).
CEO - Dévorer Meals - Hilliard, OH
(2018-01 - 2025-12)
Founded and managed a meal prep business serving clients weekly
- Oversaw scheduling, staffing, quality control, inventory, and supplier relations
- Handled budgeting, pricing, payroll, and expense tracking
- Designed weekly menus based on customer feedback and market trends
- Resolved client concerns professionally, maintaining high customer satisfaction
Office Manager / Staff Supervisor - Ortho-Spine Rehabilitation Center - Dublin, OH
(2017-01 - 2025-12)
- Led operations of high-volume orthopedic office, supervising staff and workflow
- Managed patient scheduling, billing, insurance authorizations, and revenue cycle
- Ensured HIPAA compliance, documentation accuracy, and surgical coordination
- Streamlined processes to improve efficiency, collections, and patient satisfaction
- Trained new staff to maintain high standards of patient care and office operations
Server - Lindey's Restaurant - Columbus, OH
(2025-01)
- Deliver attentive customer service, take orders, handle POS and payments
- Maintain clean and organized tables and work areas
- Assist team operations and support new staff training
Education
Certified - Child care development, Internship training - Young Adult Learning Academy (2006-01 - 2007-12)
Certified Nurses Aid Program (CAN) - Certified Nurses Aid Program - Manhattan Institute (2007-01 - 2008-12)
Criminal justice - Penn Foster College (2012-01 - 2013-12)
Nursing Program - Columbus State Community College (2015-01 - 2017-12)
Certified - Personal Trainer & Nutrition Coach - ISSA (2019-01 - 2020-12)
