Tasia Forrest
Remote / Hybrid Healthcare Roles
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About
Healthcare-focused Customer Service and Member Care professional with experience supporting patients and members through complex healthcare and insurance-related issues. Known for strong problem-solving skills, independent work style, and calm performance in fast-paced environments.
Background includes patient advocacy, care coordination support, and healthcare documentation, with a strong commitment to service quality, accuracy, and work–life balance.
Experience
Customer Service Representative - Everise - Remote
(2025-10)
- Support members by resolving healthcare and insurance-related inquiries through phone and digital channels.
- Navigate coverage questions, benefits explanations, and service issues with accuracy and empathy.
- Identify trends in member concerns and recommend process improvements to enhance service delivery.
- Mentor new team members on customer service best practices and compliance standards.
- Collaborate with internal teams to resolve complex or recurring member issues efficiently.
Member Care Representative - TRANZACT - Kentucky
(2023-10 - 2024-01)
- Assisted members with healthcare plan inquiries, enrollment questions, and documentation needs.
- Entered and maintained accurate member information within internal databases.
- Supported service quality initiatives through detailed documentation and issue escalation when needed.
- Trained new representatives on proper handling of sensitive member information and service workflows.
Education
Associate of Applied Science - Nursing - Southcentral Kentucky Community & Technical College (2027-05)
