Syed Jesan

Remote-ready customer service and sales professional with 4+ years of experience supporting clients by phone, email, and chat across fast-paced call center and virtual environments. Self-motivated and highly organized, with a proven ability to manage high call volumes independently, resolve complex issues on the first contact, and retain clients through strong escalation management. Skilled with cloud-based CRM and scheduling platforms (HubSpot CRM, Housecall Pro, OneHub, Zoom) and comfortable working across ticketing and virtual collaboration tools with minimal supervision.

Customer Service Representative at Suntek Pools & Spas (2025-01 – Present)

• Scheduled and coordinated customer service appointments using Housecall Pro, tracking service history and account details to ensure a smooth customer experience.
• Managed stock inventory in OneHub, pulling and labeling required parts for customer spas to keep technicians properly equipped and efficient on each job.
• Troubleshot customer issues with hot tubs and saunas, identifying necessary parts and equipment for repairs.
• Multitasked and handled multiple customers during heavy volumes of calls, ensuring each customer was taken care of through to full resolution.

Inbound Sales & Customer Service Representative at Select Exterminating (2022-09 – 2024-03)

• Managed remote customer inquiries via phone, delivering solutions for pest and animal removal services while maintaining high customer satisfaction scores.
• Built and maintained strong client relationships through proactive communication, including pre-service reminder calls to ensure a seamless customer experience.
• Leveraged HubSpot CRM for client onboarding, profile management, and tracking interactions, ensuring smooth transitions from sales to service.
• Handled customer complaints and escalations professionally, turning negative experiences into positive outcomes and retaining clients.
• Coordinated scheduling and assignment of field technicians, managing a high volume of concurrent cases efficiently.

Front Desk Receptionist at Fresh Pond Physical Therapy Health Center (2024-06 – 2025-10)

• Served as the primary point of contact for patients, managing scheduling, check-in, insurance verification, and inquiries in a busy clinic environment.
• Maintained accurate patient records in electronic systems, ensuring data integrity and compliance with HIPAA standards.
• Resolved billing questions and process-related inquiries, demonstrating strong problem-solving and customer relationship skills.

Bachelor of Technology in Computer Systems – CUNY City College of Technology